I recently had the pleasure of working with Otto and Mahan throughout the process of purchasing my Toyota RAV4, and I cannot recommend them enough. From start to finish, the experience was remarkably streamlined and genuinely enjoyable—far exceeding my expectations. Like many people, I approached this purchase with some trepidation, fearing the typical runaround often associated with dealerships. However, Mahan completely changed that narrative. He went above and beyond to ensure the process was not only efficient but also stress-free and even pleasant. Mahan’s attentiveness stood out from the very beginning. He consistently kept in touch via text, promptly answered all my questions and concerns with clarity, and provided detailed, thoughtful guidance every step of the way. His ability to anticipate my needs and offer genuine solutions made the entire experience feel personal and tailored. What truly impressed me was the level of convenience and care he provided. Mahan managed to deliver the vehicle directly to my home, eliminating the need for me to navigate the logistics of pick-up—an unexpected but deeply appreciated touch. Thanks to the professionalism and dedication of both Mahan and Otto, my car-buying experience was smooth, efficient, and far from the stress I had anticipated. If you’re looking for a dealership that prioritizes customer satisfaction and goes the extra mile to ensure a positive experience, I wholeheartedly recommend this team. Thank you to Mahan, Otto, and the entire dealership team for making this such a standout experience. I’m thrilled with my new Toyota RAV4 and truly grateful for the exceptional service I received. :)

Fast, easy, communicative

Very efficient, informative and repairs done on time. Thank you!!

There is a reason that this dealership has such excellent reviews. Just bought a car from them and the process was painless. Wade, our sales associate, was an excellent communicator, called weekly with the updates on the vehicle and was very responsive via email and text. Car buying can be a pleasant experience! We will purchase Toyotas from this dealership in the future and I have already referred friends and family to them because of how clear, honest and forthright they were with their communication and business practices.

Thought it might be to good to be true…..But the advertised price is the price!!! Zero pressure to buy any additional products. Exactly what buying a car should be like. I would buy another car from them today if I were in the market.

Great experience.

Always a great experience at this location where I always have my vehicle serviced! Alan is the absolute best and so trustworthy! The facility is remarkably clean and set up for comfort while you wait for your car! Food and drinks available and lots of seating!

Very pleasant dealership with nice waiting area that includes mini-golf and games. Free coffee for those waiting for repairs or maintenance and fees high speed wifi. Nice staff in most cases.

Bobby was wonderful.

Thomas was great throughout the entire service for my Highlander. I had to leave my car at Toyota RSM for a few days. He was very responsive and communicated everything well. He helped tremendously with a warranty issue and went above and beyond to make it stress free for me. The rental employee, Yesica G., was also great. She was quick and efficient with the entire process. Everything turned out smoothly and my car is fixed now. Overall, it was a 10/10 experience because of Thomas and Yesica.

Where would I start? I had always had great experiences at RSM Toyota, specially in the service department. However, during my son’s journey while buying a Camry, he experienced some ups and downs. Until, we met Alec Polatyan, product specialist and Army Veteran. He was very friendly and helpful. Overall, he made a significant difference, what could had been a stressful experience, he made it extremely pleasant. Toyota products sell with ease, that’s why we keep coming back to Toyota. Now, thanks to Alec Polatyan, we are happy we returned to Rancho Santa Margarita Toyota and purchased a nicely equipped 2025 Camry.

Q as always was very thorough. We trust him completely for honest info

it was very friendly and I am completely satisfied with the services, and shout out to tech support leader Vincent C. He really did a great job on changing my transmission fluid, and I can totally tell the difference when driving my vehicle. It runs very smoothly.

great job!!

Im from San Francisco and I flew to SoCal to purchase the car with Santa Margarita. It was such a long journey but I finally got my Rav4 Prime XSE with Premium package!!! Definitely no Markup and there was an EZ price. I appreciate everything you guys have done!! Karen gave me an updated about my car since day 1 until it arrived at port. Kai and Owen were nice and gave me information about the car. Thanks again !!!

Professional, timely service for my hybrid RAV4 XSE. I appreciate the opportunity to work in lounge while my car was serviced.

Always a nice visit

TLDR: Great dealership to work with, and I would use SM Toyota again in the future, despite being 100 miles away. Process to purchase was totally transparent, and staff encountered was excellent. No regrets whatsoever. The LONG story: This dealership was not even on our radar until I saw it was due to receive a vehicle we had been on the hunt for. Our exterior/interior color choices made this vehicle a unicorn of sorts, and at the time, no dealerships in CA had it in stock, and only two others (Las Vegas and SF Bay area) were due to receive one. I took a quick look at reviews (they were positive enough), so I decided to make a call to see if this incoming vehicle was spoken for and what it would take to reserve it if it was still available. I ended up speaking with Griselda in sales who was able to confirm the incoming vehicle was not spoken for, and I was able to place a reservation on the car. This process was painless, and the car was held in my name in short order. A couple things to note: Griselda was an absolute pleasure to speak with in my initial contact (and all subsequent contacts), and she made a point that the price was already adjusted downward from sticker and there would be no dealer add-ons. The price that was advertised would be our price with no extra surprises. This was outstanding. Our vehicle arrived in the Port, and it was immediately put on a hold. So, the wait was on. As a result of the wait, I routinely had contact with Griselda for status updates, and she was completely patient with my "nudges" for information. She made herself readily available for any questions/concerns, as did her sales manager, Aaron. He is just as great as Gris is. After a few weeks, we were informed our vehicle was at the dealership (it arrived early morning after hours), and we drove down the same day to complete the sale. This ended up being as painless as promised, and we never felt we were being toyed with. In short, a price was named, it was honored, and there were no upsells. I do have to note this dealership is not only beautiful, but there was a palpable difference in atmosphere compared to other dealerships we had gone to while shopping for a car. I can't exactly put my finger on it, but this was just a great place to shop at. Staff was pleasant, and we didn't feel like we needed a shower after dealing with everyone involved in buying our car. The same cannot be said about some of the other places we went to. After meeting with Griselda and Aaron, we were on our way to see Otto in Financing. Again, no upsells...simply a presentation of different products to add (warrantee, maintenance plans, etc.). Although we did add a couple of items, we never felt pressured at all. Again, like in sales, I don't recall other car buying experiences being this pleasant. So, at the end of the day, we had our car, and we are thoroughly pleased with how this all turned out. And, the best part is that we have no regrets whatsoever with the entire process. We were treated fairly in our view, and we couldn't have asked for more in buying a new vehicle. Based upon our experience, I highly recommend this dealership, even if the drive there is a distance. I'd use them again in a heartbeat, and I've recommended them when the subject came up. Thanks to Griselda, Aaron, Otto, and all the others behind the scenes. We're glad we found you.

Thomas, made sure I knew what my truck needed and the repairs were made quickly and accurately. He also went above and beyond my expectations and kept me informed of the service progress . Thank you Thomas for a job well done ! Wayne Nakano

The service writer was very hands on and explained everything.

I've been shopping around for a new car for a while and there were a lot of factors that made me buy a Toyota. The experience at Santa Margarita Toyota was one of these factors. Apart that the price was good, the salesperson was very helpful and knowledgeable. He answered my question without giving me the sales spiel. I would certainly recommend this dealership to anybody.

Recommended service was appropriate and done in a timely manner …. Great facility to wait around in

By far the best car buying experience ever. Mahan, the salesman who helped me was a rockstar. The managers (yes multiple) were awesome and came by. Even the finance guy was terrific. Took a quarter of the time of my last car, no headaches, etc. My wife is very happy. HIGHLY RECOMMEND! A+ 100% TWO THUMBS UP

I was weary about going to the dealership for service as everyone says they stay expensive. I needed a passenger side mirror replaced and decided to go to the source and order one. I was told from experience by Alan that those are hard to install by yourself as you can hurt yourself with the glass being super sensitive. I agreed so I booked an appointment with Alan. From the moment I arrived, Alan was professional on task and ready to help me service my car. Upon fixing the side mirror, some diagnostics came back that I needed to fix my brakes and replace my license plate bulb. I promised I would come back and have that serviced and sure enough I did. I again asked for Alan and he delivered once again with legendary customer service making me feel like dealerships were honest again. I won’t go to anyone else but Alan for help with my Toyota Prius. If you need an effective, friendly, honest, and genuine human being to help you at Santa Margarita Toyota, ask for Alan and you won’t be disappointed. He has gone above and beyond to get my car serviced and I highly recommend him. Thank you Alan for your help and keep up the hard work, you deserve all the great things the company will reward you with for being a legendary employee.

They always friendly and best private in market.