Customer Testimonials

Google logo
Google Apr 18, 2021

We had my car serviced at Toyota RSM and August help us.....one word to describe my experience - EXCEPTIONAL! Thanks August!!! Youre the best. Your company is lucky to have you. Youre definitely an asset. Thanks again!

Google logo
Google Apr 18, 2021

Google logo
Google Apr 16, 2021

Very friendly and efficient. I was very pleased with the transaction to purchase my new 2021 Toyota Sienna Limited.

Google logo
Google Apr 12, 2021

Google logo
Google Apr 12, 2021

I had the best experience there! Daniel was the salesperson- awesome. Otto was the finance person-incredible. And I believe there was an Aaron who was initially the middle man between me, daniel and finance to get us all on the same page. They seriously worked with me and I'm 100% satisfied.

Google logo
Google Apr 12, 2021

Super friendly staff and it was a very nice place. I enjoyed my experience here a lot!

Google logo
Google Apr 12, 2021

Alan was very helpful and kept us informed throughout the whole process. Thank you! Tom Downs was great at pick up.

Google logo
Google Apr 12, 2021

Google logo
Google Apr 11, 2021

Google logo
Google Apr 11, 2021

Google logo
Google Apr 11, 2021

Luis, thanks for being a really cool and nice guy! Thanks to John and Daniel, as well. We've been buying cars in many states and many brands, for years. Honestly- this was probably our most easy and cool experience. You guys were very clear and open with your pricing and you were not pushy, at all. A very nice experience at RSM Toyota indeed.

DealerRater logo
DealerRater Apr 10, 2021

Great experience. Went just shopping but ended up upgrading my vehicle. The staff helped me find what I needed and made the process very easy.

Read at DealerRater

Google logo
Google Apr 10, 2021

Google logo
Google Apr 9, 2021

Google logo
Google Apr 8, 2021

Always kind and professional! Matt greets you and is informed and helpful. Best dealership for Toyota. They make you feel like a VIP. Service department gets the job done right. Thank you a very happy customer, Sharon Harper

Google logo
Google Apr 8, 2021

Very Friendly, awesome Dealership 🙂 No pressure! All explained and answered. Thank you to all and specially to Ryan Goulding - my sales person .

Google logo
Google Apr 7, 2021

This was by far the best car buying experience I’ve ever had. Kevin is the best! He made this process very enjoyable. He took the time to show me exactly how everything worked in my new 4runner. I’m truly one very happy customer! I’m a lifelong Toyota customer for sure.

Google logo
Google Apr 5, 2021

Teclo was a great representative. Overall great experience and easy shopping!

Google logo
Google Apr 2, 2021

NO BS dealing with Jim @ Santa Margarita Toyota, a few emails, a phone call then onsite to trade in my vehicle for a new ride. We got a better deal than originally quoted! Jim was excellent to deal with. This is the 3rd vehicle we purchased there. Excellent customer service!

Google logo
Google Apr 2, 2021

You won't leave unhappy, I went in on 03/29 to get my new Toyota Rav4 && let me tell you that besides the fact that I am in love with my car, the overall experience of getting the car was awesome! Otto Jimenez is seriously the best at what he does, he promised amazing customer service and that is exactly what we got. We were greeted upon arrival by Alex Lustig (great guy as well) him and Otto worked together to show my Dad and I the car and to test drive it. Alex took his time to explain ...

Google logo
Google Apr 1, 2021

I have been taking my 4Runner to Santa Margarita Toyota for factory service, and they have always done a great job. They are proactive and send me reminders via phone and text when my next free factory service is due. The keyword here is free. They treat free factory service customers with the same respect as those with major service issues. While waiting for my car to be completed, I noticed that they have their lowest prices posted on each vehicle, most of which are significantly less than MSRP, and their sales force is non-commission, which means that they will ...

Google logo
Google Mar 31, 2021

I just want to take this opportunity to thank the staff at Santa Margarita Toyota, especially Jim Bigelow. In 20 years of purchasing vehicles, this has been by far the best experience I've had.

Google logo
Google Mar 29, 2021

Google logo
Google Mar 28, 2021

1st vehicle purchase was made at Santa Margarita Toyota. Couldn’t be happier. The car buying process is always such an unpleasant experience but this was the first time we walked away confident with our purchase and happy! The team was extremely helpful with the purchase and also very honest in steering us in the right trim level. Financing department was also very attentive to the end. I’ll always be back to Santa Margarita. The feeling of not being taken advantage of which is often the case when buying a car was not present. Priceless! Thank you!

Facebook logo
Facebook Mar 27, 2021

👍🙏 great people at great dealership.

Google logo
Google Mar 27, 2021

This was by far the BEST car buying experience ever! Rob Taylor took very good care of us. No haggle pricing, no pressure sales experience. They had the car of my dreams in stock. Will definitely be returning!

Google logo
Google Mar 26, 2021

Service department was excellent! My family was driving through the area and needed service on my Toyota SUV. The manager (Ian) runs a very professional department and I appreciated help from Alan and August. Mike, the technician, was honest and knowledgeable. I have been to several Toyota dealerships in the past and this is one of the best! Your dealership represents the Toyota name well. Thank you!

Google logo
Google Mar 26, 2021

Google logo
Google Mar 25, 2021

Mahan and Richard made this experience well worth the visit. I was able to test drive and get my brand new corolla easily and they didn't pressure me to buy anything I did not need for my car. They did a great job helping my wife and I throughout the process and would reccomend going here to anyone I know. They made me feel great about my purchase and I look forward to working with them in the future for maintaining my car and buying my wife's car in the future.

Google logo
Google Mar 25, 2021

Amazing service! They take care of first responders!!!!!!!!!!!!!!!!! Will definitely refer family and friends!!!!

Google logo
Google Mar 22, 2021

The advisor was kind. He explained the broken parts well.

Google logo
Google Mar 22, 2021

I had my service! Marc is my advisor! Very easy to talk! All my expectations are met! Highly recommended dealership. Two thumbs up!

Google logo
Google Mar 22, 2021

This experience buying my new truck was the best I have ever had. Working with Kevin Young thru the process made the experience absolutely worth coming in and seeing what they had to offer. Not only was he personable and professional he made the experience very comfortable and stress free. After the sale was complete Kevin didn’t just go back to business selling other cars, he took time to come over and chat about life and really made a huge positive impression on me. He is a great asset to Toyota and I hope he is recognized for the ...

Google logo
Google Mar 22, 2021

Google logo
Google Mar 21, 2021

I highly recommend using this dealership. They were the only Toyota dealer who could order me the exact Sienna I wanted. Countless other dealerships told me it couldn’t be done.

Google logo
Google Mar 21, 2021

Great experience had a great sales man Rob super happy with the buy thanks guys surely enjoy the vehicle definitely recommend buying from Santa margarita Toyota !

Google logo
Google Mar 21, 2021

I’ve never had such an amazing car buying experience. From start to finish the team was so gracious, kind, smiling always and just made me feel at home. Jim was super knowledgeable, so friendly and genuinely helpful while Robin worked tirelessly to get me in a new car & Otto made the final paperwork seamless which was the cherry on top of this already amazing car buying event. Please do yourself a favor and don’t go anywhere else to get your next car.... you’ll be thankful you did! Thank you again Santa Margarita Toyota team from the ...

Google logo
Google Mar 20, 2021

Excelente el trato el de los vendedores muy amables. Gracias

Google logo
Google Mar 19, 2021

Google logo
Google Mar 18, 2021

Google logo
Google Mar 18, 2021

I had to bring in my car 4 a maintenance check. Alan helped me and went above and beyond. Excellence service. Also I needed a shuttle and the drivers were great !!! Highly recommend will be coming back here again

Google logo
Google Mar 16, 2021

Google logo
Google Mar 15, 2021

RSM Toyota consistently provides excellent service. I bought my 2013 Avalon there and they have been keeping it in tip top shape ever since.

Google logo
Google Mar 14, 2021

I have purchased two cars from this dealership and have yet to be disappointed. The service and family feel is shared throughout the community within the dealership. Sanders Woodall has helped me with both of my purchases and I would fully recommend him to anyone looking for a car. He gives you the full lay down of each car your interested in and makes it easy to ask questions and receive honest feedback. Most importantly he helps you find the car that’s right for YOU. He’s a great guy and anyone would be lucky to purchase a car ...

Google logo
Google Mar 12, 2021

It's always a good experience servicing my car at Toyota RSM. On the way home I head a little knocking sound so drove back and the head of service went above and beyond to re-exam my car. It was getting late, but made sure I was provided a ride home and then they delivered my car to me the next day! Thank you!

Facebook logo
Facebook Mar 12, 2021

SMtoyota was professional patient and helpful. Kevin Young took the time to show us the cars and test drive with no pressure. Daniel in finance was clear and explained all the details. Above all else the price was the best around. Thank you Joe & Donna

Google logo
Google Mar 11, 2021

My dad and I had a great experience with Mr. Teclo Minor when we came to look at options for a new family car! We were looking at the 2021 Venzas and he was really attentive in listening to our specific needs. The color/trim that we wanted wasn't immediately available, but Teclo made the process of finding and acquiring the vehicle a breeze; he even delivered it to our driveway, which is definitely worth mentioning. We can easily say that he was very respectful of what we wanted out of a family vehicle and of our timeline in purchasing ...

Google logo
Google Mar 10, 2021

I bought a pre-owned Honda here about a week ago. The service here is great and the process is very smooth without any pressure on you. I was just in the mood to take a look that day, but I didn’t expect the transaction to be completed smoothly. I am very grateful to Ms. Alex Machuca who is my sales as well as Mr. Otto Jimenez, the finance manager. I highly recommend everyone to come here to find these two wonderful people to purchase new or used cars. it’s really a great experience

Google logo
Google Mar 8, 2021

I had a great experience with Santa Margarita Toyota. We have been shopping for trucks for a couple months now and this has been the best place we’ve gone to. The people are very nice and sincere, not pushy. They still do the follow up calls but not making you feel pressured. And whenever you say you’re not ready, they do not give you attitude. I had a hassle-free transaction. I think I was the one giving them the inconvenience, ha! We were able to start the process online. I completed everything while I was at work. They ...

Google logo
Google Mar 7, 2021

My full name is Sohrab Hajikhodaverdikhan. I recently bought a Camry 2018 SE, and I like it vey much. Through my visit, the professional staff gave me enormous satisfaction. Special thanks to Sanders Woodall who was the first one to greet me and my parents warmly. And the next one who patiently explained to me and helped me a lot regarding the finance was Otto Jimenez. Thanks Otto. And also many thanks especially to the general manager, Ephraim Barcelo. Again thank you Sanders a lot. Finally thank you Toyota which is one of the best car-selling companies around the world.

Google logo
Google Mar 7, 2021

Google logo
Google Mar 6, 2021

If you’re looking for a new Toyota you NEED to go see Ryan Goulding! We had a great experience at this dealership! We told him what we wanted and he worked with us to get us exactly that! Everyone was so friendly from start to finish! Extremely pleased with our experience! Thank you Ryan, you’re the best!

Google logo
Google Mar 6, 2021

I've had a wonderful sales and service experience at Santa Margarita Toyota. The team is a pleasure to work with. They make maintenance easy and really take care of their customers.

Cars logo
Cars Mar 5, 2021

Good work done, communicated well the service that was needed, comfortable waiting area. Everything explained well for the next service needed. Car was cleaned and waiting out front for me.

Cars logo
Cars Mar 5, 2021

Needed service on a failing battery that would not hold its charge. The service advisor informed me about the process of testing the battery and other related components and kept me informed as the process was occurring. The service advisor provided the test results and informed me that the battery was not performing as it was designed to, recommending that it be replaced. Really appreciated being informed about the process and kept in the loop. The advisor was very attentive and addressed all my concerns professionally and effectively.

Google logo
Google Mar 4, 2021

Sanders Woodall was my sales product rep and he was very cordial pleasant and friendly. He was very knowledgeable and answered all my questions or found the answer. I will definitely refer my friends to him that are looking to by a new Toyota.

Google logo
Google Mar 3, 2021

Google logo
Google Mar 2, 2021

The whole team was amazing from start to finish. Via Email both Sanders and Vinny provided quick reponses to all my inquiries. Sanders continued the great communication via text and phone calls. I lived quite a distance from the dealership and was able to get all my questions and concerns addressed via email, text of phone call. I am happy I committed a trip to this dealership as the great customer service continued. In person if it felt as if I came in multiple times at the dealership. They truly did make you feel comfortable. Sanders was easy to talk ...

Google logo
Google Mar 2, 2021

What a pleasant experience

Google logo
Google Mar 2, 2021

Google logo
Google Feb 26, 2021

Google logo
Google Feb 26, 2021

Ron and the team at Santa Margarita Toyota made buying a new vehicle look easy. With COVID restrictions, Ron and the team worked as much as possible with me over the phone and email before I drove down. I traded in my 2017 Tacoma TRD Sport 4x4 and picked up a new 2021 4runner TRD Off-road Premium. They were able to match my pre-approval APR through Toyota and gave me top dollar for my trade in and a great price on the new vehicle. Every dealership should strive to be like Santa Margarita Toyota.

Google logo
Google Feb 25, 2021

Great place for my 4Runner's oil change. Friendly service!

Google logo
Google Feb 24, 2021

Facebook logo
Facebook Feb 24, 2021

Been going to them for years! Always professional and on time!!

Google logo
Google Feb 23, 2021

Very professional, non-pushy (important for car buying :)), and very patient. We got an awesome deal thanks to Alex. Super happy. Thank you all.

Google logo
Google Feb 22, 2021

Google logo
Google Feb 20, 2021

I cannot say enough good things about this dealership. Teclo made the process of buying my first car amazing, he didn’t make me feel pressured at all but i knew then and there to do business with this one. I honestly went in to only look at the car but i was convinced that this was my go too. The whole staff is amazing at what they do. I think from now on this is my go too dealership to look at cars at. Teclo explained everything that needed to happen and made sure that the process went smooth. ...

Google logo
Google Feb 19, 2021

Kevin from sales and Richard from finance are the best 😁! They helped me go through the process of getting the Camry I wanted! 😎

Google logo
Google Feb 16, 2021

Jim Bigelow did a great job for us! Easy going, knowledgeable and friendly. We had a very quick transaction and no pressure! This interaction changed my mind about the whole "car buying experience".

Facebook logo
Facebook Feb 15, 2021

Reza was a great service advisor. excellent communication and very friendly, would go back and ask for him directly next time.

Google logo
Google Feb 14, 2021

Google logo
Google Feb 13, 2021

Santa Margarita Toyota has consistently gone out of their way to help us with our vehicles. They always help us out to find the best possible price when a repair is needed. We live in San Diego but we continue to use SM Toyota for our service needs.

Google logo
Google Feb 11, 2021

Google logo
Google Feb 9, 2021

This is an amazing dealership. I went in by myself to buy a car. As a female, that can be very intimidating. Cody was the sales associate and he was honest, kind and genuinely helped me. I met the owner and he shared the goal of the dealership was to be honest, fair and not take advantage of people. (As I had shared with him my last experience buying a car at a dealership) The finance associate was Otto and he hooked me up. He explained everything so clear and never pushed me to buy anything. I was blown away ...

Google logo
Google Feb 7, 2021

Google logo
Google Feb 6, 2021

Best car buying experience I've ever had. Karen, Daniel, and Otto took great care of me. Love their pricing paradigm; be reasonable, fair, treat the customer with respect, and everybody wins. Highly recommend this dealership. Thanks!

Google logo
Google Feb 5, 2021

Google logo
Google Feb 4, 2021

Buy from here! I just bought a new car from this dealership and had a great experience with my internet sales specialist, Ron M. He and the rest of the employees I spoke with were courteous and did not pressure me into anything. My new car was competitively priced and honestly advertised. Other dealerships advertise a low price to get you in the door, then have several thousand dollars of dealer add-ons not advertised. Santa Margarita Toyota does not do this false advertising. I was able to make the purchase doing everything online. Ron even delivered my new car to ...

Google logo
Google Feb 4, 2021

Google logo
Google Feb 1, 2021

My husband and I had a painless experience from start to finish. We actually came in initially to help my mom purchase a car. Teclo was incredibly patient with my mom when she wanted practically every car on the lot. With his help, we were able to narrow it down to one car and it was the perfect choice for her. Then a couple hours later, my husband saw a truck on the lot that really caught his eye. Again, Teclo was attentive and worked with us through the entire process making it practically seamless. Otto, the finance manager, also ...

Google logo
Google Feb 1, 2021

Santa Margarita in the last few years has changed ownership and overall approach to sales and service, for sales I went to three other dealers before finding the best price there, even better was the "ease" of purchase, the old model of buying cars is not used here. The service department is clean and very thorough, I went there recently and can't think of anything they could have done better.

Google logo
Google Jan 30, 2021

It was so refreshing to do business with a dealership that provided such a great buying experience. We called the dealership about 2 hours before they closed. We were looking for a specific model and color. Daniel took the time to check inventory and insure that they had it in stock and also took the time to call their inventory manager after hours to make sure that it was not allocated to someone else. That told us that it wasn't just about the sale or a "first come, first serve" mentality. As a small business owner providing the ...

Google logo
Google Jan 26, 2021

We purchased a 4Runner yesterday from RSM Toyota and we could not have been more pleased with the buying experience. We started by taking a look on the lot and then a test drive with our sales associate Mr. Brady. We never felt pressured or like he was trying to sell us on the car, he was really just there to answer our questions and help us find what we wanted. Exceptional customer service. We then moved on to finance with Otto Jimenez, and we can’t say enough about how he made the process so easy to understand and ...

Google logo
Google Jan 25, 2021

What a refreshingly honest and straightforward car buying experience! I submitted an email quote request on a 2021 RAV4 Prime to about 10 different SoCal Toyota dealerships. I detailed exactly what I was looking for with options and an extended warranty, and asked for an out-the-door bottom line quote. All of them hemmed and hawed on getting me concrete numbers, and most were marking up $7-15k. This is the hottest selling Toyota out there right now, so I can understand a small market value adjustment, but $15,000? Alex got back to me with a solid quote detailing *everything*, and they were marking ...

Google logo
Google Jan 24, 2021

Google logo
Google Jan 21, 2021

Kevin was knowledgeable but never pushy. Everyone I interacted with was genuine and personable. The price was listed with a slight discount on a very popular model.

Facebook logo
Facebook Jan 18, 2021

James was great! He worked with us (sometimes difficult on our part) with honesty and integrity. Owner, Robin, was just as amicable and helpful. I love this dealership because they have a “no bicker” policy; the price you see is the lowest around and they don’t play games to change their bottom line offers. Highly recommend Santa Margarita Toyota

Google logo
Google Jan 16, 2021

Google logo
Google Jan 11, 2021

great service!

Google logo
Google Jan 11, 2021

Google logo
Google Jan 11, 2021

Always courteous and the repairs and maintenance have been done right.

Google logo
Google Jan 11, 2021

The team takes great care of my vehicle. Nice to have someone I can trust and enjoy dropping my car off with.

Google logo
Google Jan 9, 2021

Excellent service experience at Santa Margarita Toyota. Assistant Service Manager Gustavo Rich went out of his way to hep us with the service required on our vehicle and gave expert opinions on future service that may be needed. I would highly recommend this Toyota dealer for service on your vehicle.

Google logo
Google Jan 9, 2021

DealerRater logo
DealerRater Dec 4, 2020

Today I had first service my new car .The employees are very friendly and do their job quickly. coffee is also very tasty . I will recommend this place to my friends

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2020

Fantastic experience once again at this dealership. The staff are helpful, knowledgeable, friendly and honest. Nick worked with us (and John and Robin) and made the experience easy and fun and really went the extra mile for us. Nick's knowledge about the car and the company was impressive. Richard in finance was thorough, kind, and made the process easy. This is our 3rd purchase at SM Toyota and we will always go there first. So excited about our Highlander. Thanks again everyone!

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2020

Absolutely one of the best dealership experiences I have ever had. I came expecting the same bargaining and sales tactics that I would get at any other dealership, but I was pleasantly surprised: no drama, no pressure, and fair pricing from the get-go. The sales representative I worked with (Sanders Woodall) was outstanding, and never pressured me into anything. He was completely honest and transparent with pricing, and made the entire experience worthwhile. The sales manager (Robin Edmond) was outstanding as well, and both he and Sanders treated me like family. The only reason I knocked one star off was ...

Read at DealerRater

DealerRater logo
DealerRater Nov 18, 2020

I have taken my car here every 15,000 miles for service I am very pleased with the timing and the work done thank you Santa Margarita Toyota

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2020

We were treated like VIP's at this dealership. We worked with Kevin Young in sales and Richard Anderson in Finance. I was introduced to the General Manager and he was very helpful and super friendly. I highly recommend Rancho Santa Margarita Toyota. It is under new Ownership/Management and they are working hard to make customers happy.

Read at DealerRater


Read More Reviews Leave Us A Review