Customer Testimonials

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Google Jun 22, 2021

Excellent customer service. Very friendly and professional. I felt like I was treated more as a friend than a customer. I highly recommend SM Toyota. Especially Greg Crigger, Saunders Woodall and Richard Anderson!

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Google Jun 17, 2021

Fast, professional, friendly. They will go out of their way to assist you.

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Google Jun 17, 2021

Recently leased a new 2021 4Runner TRD Off Road Premium at Santa Margarita Toyota and their whole team was amazing to work with! Alex Lustig answered my zillions of questions and was very patient as I contemplated what I wanted to do. The vehicle wasn't exactly what I wanted but after adding some after-market accessories (which SMT is helping with), it will be perfect! They are a one-price store, so no haggling, just a fair price. Markup on this ORP was around $3k which was significantly more competitive than some other dealers in the market (one wanted $10k markup for ...

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Google Jun 17, 2021

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Google Jun 16, 2021

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Google Jun 15, 2021

I was impressed with the whole process of my recent purchase of a new Tundra through Santa Margarita Toyota. With the professional assistance of Karen B., I was able to order the model and options through the manufacturer. Karen was straight forward and competent in making it happen. She kept me informed throughout the process and promptly answered all of my questions. I felt like this dealership knows how to treat customers. No hype, no pressure, just straight forward service. I would highly recommend Santa Margarita Toyota for purchasing a vehicle.

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Google Jun 14, 2021

I was looking for a particular 4Runner, but because of the high demand and shortage of 4Runners, I could not find anyone that had one on their lot. I literally emailed all Southern California dealerships requesting to be put on list to be called when and if anyone received a 4Runner. Most dealers tried to pull a fast one, had me drive to their dealership and give me empty promises. Except Santa Margarita Toyota! Look no further: SANTA MARGARITA TOYOTA IS THE PLACE TO GO! I was fortunate to have had a GREAT SALES PERSON that received my email and ...

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Google Jun 13, 2021

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Google Jun 12, 2021

Reza Tafazoli is always giving a best service in a reasonable amount of time. Thanks bro

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Google Jun 11, 2021

Very nice staff. A bit expensive but thorough

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Google Jun 7, 2021

The people we dealt with were friendly, sincere and seemed to be interested in our overall experience. Didn't feel like they were just trying sell us a car. Didn't feel the "twist" that you feel at most other places. Most pleasant car buying experience I've had.

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Cars Jun 7, 2021

Reza (Assistant Service Manager) is by far the most pleasant person to deal with. He is light hearted, professional, and diligent in his service. The repairs were up to my expectations and they completed four major services in about three hours. The dealership exceeds my expectations compared to other dealers in the area.

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Google Jun 3, 2021

Very happy and satisfied with the help we got from Otto Jimenez (Finance Manager).He was kowledgeable,honest and guided us throughout the whole process. Alex Bricker was welcoming and efficient product specialist. Overall, service was excellent. Santa Margarita Toyota is highly recommended for anyone looking for new or used car.😊

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Google Jun 3, 2021

I want to thank Rancho Santa Margarita Toyota for there amazing service. I went in and right away was helped by Teclo Minor. He was so incredibly helpful he explained everything so in depth about the car I was interested in. German Urvina was also amongst the people that help me choose and test drive my band new 2021 Toyota Camry. Also want to give a special thanks to Otto Jimenez the finance manager that made it possible to walk out with my car. He was super nice and his customer service was on point! He explain everything my mother and ...

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Google Jun 2, 2021

I find the service staff really friendly here. My last interaction was with Tim and he was really nice. and I would recommend doing the maintenance service at the dealership.

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Google Jun 1, 2021

Super easy and friendly. Rob was great with all of the info I needed to make my decision easy. very enjoyable experience.

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DealerRater Jun 1, 2021

Excellent service after rats destroyed the wiring harness in our 2018 CHR. A loan car was provided. The repair took less time than was estimated. Alan Modessa was the best! He made a difficult situation go smoothly giving us the confidence we were in good hands. Thank you Santa Margarita Toyota. James Morehouse Trabuco Canyon

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Google May 31, 2021

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Google May 30, 2021

Happy time

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Google May 29, 2021

I've bought Toyota since I was in my late 20's and I am now in my sixties. Alex Lustig at Santa Margarita Toyota was amazing! Alex Lustig was friendly, kind, efficient, extremely knowledgeable on all products, and on top of everything from beginning to end! Best experience EVER buying my Toyota Highlander!!! He even gave me a red bow and a red carpet experience! Deal with Alex Lustig - he IS your man to work with! Santa Margarita Toyota has their act together and will not let you down! Best dealership in Orange County! I have dealt with them ...

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Google May 28, 2021

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Google May 27, 2021

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Google May 26, 2021

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Google May 26, 2021

Great customer service, easy process. Great experience

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Google May 24, 2021

friendly staff in sales and service. Fast efficient.

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Google May 23, 2021

I recently leased my new Toyota Camry XSE Hybrid 2021 and it was the most amazing experience. I was greeted by the owner, and my salesman Nick., with such enthusiasm and expertise and they immediately made me feel right at home. The environment is like none other.. you literally feel like you’re hanging out with friends and family. They worked with me on getting the absolute best deal and car that I wanted. To top it all off.. I had such a great experience with the finance side of it as well.. They really made a great deal and the ...

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Google May 23, 2021

Kevin Y is the best! I was surprised at how easy the process was, econtracts are the best! The car I wanted sold and Kevin found me another one—I’m a super satisfied customer! Loved that this whole process was no pressure and that I got exactly what I wanted at the price I wanted!

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Google May 21, 2021

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Google May 21, 2021

We’ve been looking for the right Tundra for a long time. We found the one at Santa Margarita Toyota. Everyone there were professional friendly and Made the buying experience fun. And they have an amazing ice machine 😎💜

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Google May 21, 2021

Service is great. My service advisor Reza was fantastic, explained everything, took care a recall item. He is one of the best I have dealt with.

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Google May 20, 2021

Just got my 2021 Prius Prime, had a great experience. Sanders took the time to show me the cars and answers all my questions 🙂 I highly recommend buying from this dealership.

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Google May 19, 2021

Prompt service from start to finish

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Google May 19, 2021

Went of their way to make sure I was taken care of and my car was repaired correctly.

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Google May 19, 2021

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Google May 18, 2021

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Google May 18, 2021

Great customer service all around, everyone there is so friendly and nice, best dealer in California!!

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Google May 18, 2021

Rob and Otto were awesome to work with!! Quick, easy and fun. Purchased a solid truck with all the bells n' whistles for a great price!!! Will definitely be returning when ready to purchase my next vehicle. Thanks guys!!

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Google May 17, 2021

We are very happy with Ron and his team for help, It was very easy, no-hassle, not pushy experience. We will definitely be returning for next car~

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Google May 11, 2021

Great people and service. Had a very pleasant experience. Highly recommend!

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Google May 7, 2021

Always professional and great communication .

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Google May 6, 2021

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Google May 1, 2021

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Cars May 1, 2021

Very pleased with the low pressure yet very helpful approach with both of the sales people that I dealt with in purchasing my new Camry. Both were extremely friendly and knowledgeable. Nice clean facility and appears to be a well run dealership.

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Google Apr 30, 2021

Talk To Alexandra Machuco! She Really Informed Us And Stayed On Topic With What We Were Looking For. Got Straight To The Point With No Hassle. This 5 Star Review Was Thanks To Her Customer Service ⭐

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Google Apr 30, 2021

It been a few weeks and I can't remeber the dates now, but I spent the day looking for a pick up. I went to Tustin Ford to possibly get an F150. After taking the pick up for a test drive I was ready to make a deal. They ran my credit and told me it was to low with out a co-signer, but also gave a low rate. A lot didn't make sense to me, so I left. Went home and ask a family member to help me co-signer she agreed and I called Tustin Ford to ...

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Cars Apr 30, 2021

I recently bought my 2019 Toyota 4-Runner from Santa Margarita Toyota through an online transaction on 4/15/21. I worked exclusively with Ron Moussavi for this transaction. He sent me pictures, a video of my car and called me so everything would be handled online. My wife and I completed the credit application, got approved and by the 5:30pm, Ron delivered my 4-Runner to my house. My 4-Runner came at an incredible price and had only 4,600 miles on it. The car was in pristine condition 9.8 out of 10 and we were totally impressed. He took back my trade in and the deal was done. ...

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Google Apr 30, 2021

I recently bought my 2019 Toyota 4-Runner from Santa Margarita Toyota through an online transaction on 4/15/21. I worked exclusively with Ron Moussavi for this transaction. He sent me pictures, a video of my car and called me so everything would be handled online. My wife and I completed the credit application, got approved and by the 5:30pm, Ron delivered my 4-Runner to my house. My 4-Runner came at an incredible price and had only 4,600 miles on it. The car was in pristine condition 9.8 out of 10 and we were totally impressed. He took back my trade in and the deal was done. ...

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Google Apr 28, 2021

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Google Apr 28, 2021

I had one of the very BEST car-buying experiences at Santa Margarita Toyota last weekend!! They have a no-haggle "EZ PRICE" structure, and the salesmen don't earn commissions. This arrangement allows buyers to escape the typical high-pressure, let-me-check-with-my-manager baloney that is common at other car dealerships. The process of buying my car was impressively efficient, and everyone I encountered was friendly and pleasant! Special thanks go to Robin (the used car sales manager), Sanders (my assigned car salesman), and Otto (the gentleman who was in charge of the paperwork)--they were all AWESOME! I would highly recommend ...

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Google Apr 27, 2021

August was great at getting my car serviced for a recall situation. I highly recommend Santa Margarita Toyota.

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Google Apr 26, 2021

I had a lease that I was upside down on but wanted to trade it in and purchase a vehicle for the first time. I went in to see Sanders W. with many concerns about the process. Sanders spent all of the time I needed with absolutely no pressure, answering all of my questions and concerns. This dealership and staff helped me to get into a brand new purchase at the payments I was able to afford and comfortable with. Coming here was a great decision and would refer anyone that is looking to buy a Toyota! Go see Sanders, ...

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Google Apr 25, 2021

Very pleasant car shopping experience, finally getting my beloved car home. The staff were pretty efficient and kind. They allowed me to do an independent inspection which removed all my concerns. Rob and Mahan gave me a lot of support. I'm grateful for their sincere attitude.

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Google Apr 25, 2021

Friendly, helpful staff. Efficient and kept things moving quickly to minimize waiting. Sufficient inventory to find the car I was looking for after checking with 4 other dealers.

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Google Apr 23, 2021

Very professional very detailed very organised price was great service always top notch in going there for years

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Cars Apr 19, 2021

Worked with Jim B. to purchase our new Highlander. Jim was professional and courteous and answered all our questions. Very smooth and upfront buying experience.

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Google Apr 18, 2021

We had my car serviced at Toyota RSM and August help us.....one word to describe my experience - EXCEPTIONAL! Thanks August!!! Youre the best. Your company is lucky to have you. Youre definitely an asset. Thanks again!

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Google Apr 18, 2021

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Google Apr 16, 2021

Very friendly and efficient. I was very pleased with the transaction to purchase my new 2021 Toyota Sienna Limited.

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Google Apr 12, 2021

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Google Apr 12, 2021

I had the best experience there! Daniel was the salesperson- awesome. Otto was the finance person-incredible. And I believe there was an Aaron who was initially the middle man between me, daniel and finance to get us all on the same page. They seriously worked with me and I'm 100% satisfied.

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Google Apr 12, 2021

Super friendly staff and it was a very nice place. I enjoyed my experience here a lot!

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Google Apr 12, 2021

Alan was very helpful and kept us informed throughout the whole process. Thank you! Tom Downs was great at pick up.

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Google Apr 12, 2021

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Google Apr 11, 2021

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Google Apr 11, 2021

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Google Apr 11, 2021

Luis, thanks for being a really cool and nice guy! Thanks to John and Daniel, as well. We've been buying cars in many states and many brands, for years. Honestly- this was probably our most easy and cool experience. You guys were very clear and open with your pricing and you were not pushy, at all. A very nice experience at RSM Toyota indeed.

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DealerRater Apr 10, 2021

Great experience. Went just shopping but ended up upgrading my vehicle. The staff helped me find what I needed and made the process very easy.

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Google Apr 10, 2021

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Google Apr 9, 2021

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Google Apr 8, 2021

Always kind and professional! Matt greets you and is informed and helpful. Best dealership for Toyota. They make you feel like a VIP. Service department gets the job done right. Thank you a very happy customer, Sharon Harper

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Google Apr 8, 2021

Very Friendly, awesome Dealership 🙂 No pressure! All explained and answered. Thank you to all and specially to Ryan Goulding - my sales person .

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Google Apr 7, 2021

This was by far the best car buying experience I’ve ever had. Kevin is the best! He made this process very enjoyable. He took the time to show me exactly how everything worked in my new 4runner. I’m truly one very happy customer! I’m a lifelong Toyota customer for sure.

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Google Apr 5, 2021

Teclo was a great representative. Overall great experience and easy shopping!

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Google Apr 2, 2021

NO BS dealing with Jim @ Santa Margarita Toyota, a few emails, a phone call then onsite to trade in my vehicle for a new ride. We got a better deal than originally quoted! Jim was excellent to deal with. This is the 3rd vehicle we purchased there. Excellent customer service!

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Google Apr 2, 2021

You won't leave unhappy, I went in on 03/29 to get my new Toyota Rav4 && let me tell you that besides the fact that I am in love with my car, the overall experience of getting the car was awesome! Otto Jimenez is seriously the best at what he does, he promised amazing customer service and that is exactly what we got. We were greeted upon arrival by Alex Lustig (great guy as well) him and Otto worked together to show my Dad and I the car and to test drive it. Alex took his time to explain ...

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Google Apr 1, 2021

I have been taking my 4Runner to Santa Margarita Toyota for factory service, and they have always done a great job. They are proactive and send me reminders via phone and text when my next free factory service is due. The keyword here is free. They treat free factory service customers with the same respect as those with major service issues. While waiting for my car to be completed, I noticed that they have their lowest prices posted on each vehicle, most of which are significantly less than MSRP, and their sales force is non-commission, which means that they will ...

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Google Mar 31, 2021

I just want to take this opportunity to thank the staff at Santa Margarita Toyota, especially Jim Bigelow. In 20 years of purchasing vehicles, this has been by far the best experience I've had.

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Google Mar 29, 2021

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Google Mar 28, 2021

1st vehicle purchase was made at Santa Margarita Toyota. Couldn’t be happier. The car buying process is always such an unpleasant experience but this was the first time we walked away confident with our purchase and happy! The team was extremely helpful with the purchase and also very honest in steering us in the right trim level. Financing department was also very attentive to the end. I’ll always be back to Santa Margarita. The feeling of not being taken advantage of which is often the case when buying a car was not present. Priceless! Thank you!

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Facebook Mar 27, 2021

👍🙏 great people at great dealership.

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Google Mar 27, 2021

This was by far the BEST car buying experience ever! Rob Taylor took very good care of us. No haggle pricing, no pressure sales experience. They had the car of my dreams in stock. Will definitely be returning!

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Google Mar 26, 2021

Service department was excellent! My family was driving through the area and needed service on my Toyota SUV. The manager (Ian) runs a very professional department and I appreciated help from Alan and August. Mike, the technician, was honest and knowledgeable. I have been to several Toyota dealerships in the past and this is one of the best! Your dealership represents the Toyota name well. Thank you!

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Google Mar 26, 2021

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Google Mar 25, 2021

Mahan and Richard made this experience well worth the visit. I was able to test drive and get my brand new corolla easily and they didn't pressure me to buy anything I did not need for my car. They did a great job helping my wife and I throughout the process and would reccomend going here to anyone I know. They made me feel great about my purchase and I look forward to working with them in the future for maintaining my car and buying my wife's car in the future.

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Google Mar 25, 2021

Amazing service! They take care of first responders!!!!!!!!!!!!!!!!! Will definitely refer family and friends!!!!

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Google Mar 22, 2021

The advisor was kind. He explained the broken parts well.

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Google Mar 22, 2021

I had my service! Marc is my advisor! Very easy to talk! All my expectations are met! Highly recommended dealership. Two thumbs up!

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Google Mar 22, 2021

This experience buying my new truck was the best I have ever had. Working with Kevin Young thru the process made the experience absolutely worth coming in and seeing what they had to offer. Not only was he personable and professional he made the experience very comfortable and stress free. After the sale was complete Kevin didn’t just go back to business selling other cars, he took time to come over and chat about life and really made a huge positive impression on me. He is a great asset to Toyota and I hope he is recognized for the ...

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Google Mar 22, 2021

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Google Mar 21, 2021

I highly recommend using this dealership. They were the only Toyota dealer who could order me the exact Sienna I wanted. Countless other dealerships told me it couldn’t be done.

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Google Mar 21, 2021

Great experience had a great sales man Rob super happy with the buy thanks guys surely enjoy the vehicle definitely recommend buying from Santa margarita Toyota !

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Google Mar 21, 2021

I’ve never had such an amazing car buying experience. From start to finish the team was so gracious, kind, smiling always and just made me feel at home. Jim was super knowledgeable, so friendly and genuinely helpful while Robin worked tirelessly to get me in a new car & Otto made the final paperwork seamless which was the cherry on top of this already amazing car buying event. Please do yourself a favor and don’t go anywhere else to get your next car.... you’ll be thankful you did! Thank you again Santa Margarita Toyota team from the ...

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Google Mar 20, 2021

Excelente el trato el de los vendedores muy amables. Gracias

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Google Mar 19, 2021

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Google Mar 18, 2021

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DealerRater Dec 4, 2020

Today I had first service my new car .The employees are very friendly and do their job quickly. coffee is also very tasty . I will recommend this place to my friends

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DealerRater Dec 1, 2020

Fantastic experience once again at this dealership. The staff are helpful, knowledgeable, friendly and honest. Nick worked with us (and John and Robin) and made the experience easy and fun and really went the extra mile for us. Nick's knowledge about the car and the company was impressive. Richard in finance was thorough, kind, and made the process easy. This is our 3rd purchase at SM Toyota and we will always go there first. So excited about our Highlander. Thanks again everyone!

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DealerRater Nov 24, 2020

Absolutely one of the best dealership experiences I have ever had. I came expecting the same bargaining and sales tactics that I would get at any other dealership, but I was pleasantly surprised: no drama, no pressure, and fair pricing from the get-go. The sales representative I worked with (Sanders Woodall) was outstanding, and never pressured me into anything. He was completely honest and transparent with pricing, and made the entire experience worthwhile. The sales manager (Robin Edmond) was outstanding as well, and both he and Sanders treated me like family. The only reason I knocked one star off was ...

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DealerRater Nov 18, 2020

I have taken my car here every 15,000 miles for service I am very pleased with the timing and the work done thank you Santa Margarita Toyota

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DealerRater Oct 29, 2020

We were treated like VIP's at this dealership. We worked with Kevin Young in sales and Richard Anderson in Finance. I was introduced to the General Manager and he was very helpful and super friendly. I highly recommend Rancho Santa Margarita Toyota. It is under new Ownership/Management and they are working hard to make customers happy.

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