Customer Testimonials

 

 

 

 

 

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Google Dec 2, 2023

Thank you very much to Wade, Aaron and Kevin for the entire process. It was comfortable, easy and straightforward. I appreciated the entire experience.

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Google Dec 2, 2023

Everything went smoothly and easily

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Google Dec 1, 2023

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Google Dec 1, 2023

Scheduling maintenance on my car was extreamly easy and everyone is so polite! So glad I bought my car here!

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Google Nov 30, 2023

Can’t say enough about my service advisor Becca. She was courteous and knowledgeable. She kept me updated on my car’s progress and was a joy to work with. I bring three cars here for service and will look forward to my next interaction with her.

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Google Nov 30, 2023

Excellent service dept. My service writer, Alan Modessa, explained everything clearly and never tried to upsell. Very professional and polite.

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Google Nov 30, 2023

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Google Nov 29, 2023

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Google Nov 26, 2023

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Google Nov 26, 2023

Becca was very attentive and quick to help me with my vehicle service and got me in and out.

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Google Nov 26, 2023

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Google Nov 23, 2023

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Google Nov 22, 2023

Toyota RSM was recommended to me by several friends. They said they are the best! And I have to second that notion. It was an exceptional experience. Sanders, Aaron, Daniel and Ryan were on top of the game. Very kind, patient, informative and consistent. They made the process of purchasing a new vehicle super easy and fun. I’ve already recommended Toyota RSM to my friends that are looking to buy a new vehicle. P.S: Love my new Toyota Corolla SE

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Google Nov 22, 2023

Great service!

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Google Nov 22, 2023

Quick, Easy and Professional

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Google Nov 21, 2023

This is simply the best car buying experience I’ve ever had in 41 years of my life. Straight forward, no hidden anything. Kind staff from the sales team to the finance department all the way out the door. I truly feel taken care of and for that this review is the least I could do. Bought a BMW in the past (totally ripped me off). Stopped at Land Rover for a couple years (worst service out). Now finally landed here at Toyota. I feel really good. Thank you to everyone who helped in my process. Special thanks to Halston (wow ...

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Google Nov 21, 2023

Great customer service! Always so kind and polite. Great communication too.

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Google Nov 20, 2023

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Google Nov 19, 2023

Best experience I’ve had at a service department!

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Google Nov 18, 2023

The purchase of a new car was organized, thorough and simple.

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Google Nov 15, 2023

Service department was great as always. Waiting room is very comfortable.

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Google Nov 13, 2023

Was great, friendly and honest took geat care of me and my car.

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Google Nov 12, 2023

Kevin and the team were very professional and made the process painless.

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Google Nov 12, 2023

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Google Nov 12, 2023

Professional Humans still work here. Thanks Alan and Jorge for making the amount of money spent, a bit easier process.

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Google Nov 9, 2023

Rancho Santa Margarita Toyota has an excellent service staff, Toyota has to be very happy that Rancho Santa Margarita Toyota stands to give the same quality service as Toyota vehicles!!!

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Google Nov 9, 2023

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Google Nov 8, 2023

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Google Nov 8, 2023

Great service, great communication overall best Toyota dealership in the area.

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Google Nov 7, 2023

The service department employee that worked with me was very helpful, pleasant, courteous, responsive and efficient for my car service visit. She expedited completion of the work since I waited on-site for the work to be performed. And, I was pleasantly surprised by the repair work report and video provided. Very informative and helpful.

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Google Nov 5, 2023

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Google Nov 5, 2023

Always enjoy having Thomas take care of my Highlander.

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Google Nov 4, 2023

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Google Nov 3, 2023

Very friendly and honest service

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Google Nov 3, 2023

Thomas was wonderful as always. He's very helpful and made sure I understood everything that needed be done.

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Google Nov 2, 2023

Fast service. Great service writer’s. Great driver for the ride home and ride back! She was an excellent driver. Thanks

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Google Nov 2, 2023

Overall it was a best experience.

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Google Nov 2, 2023

I was well taken care of by Teclo Minor and Otto and was the owner of a new Camry in good time.

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Google Nov 1, 2023

Amazing experience start to finish! Ronnie was amazing to work with. Car was exactly as described. Amazing price. No hidden fees. Drink station while we waited- even an awesome snack bar! Walked in the door and out with our car, just over 2 hours start to finish including the test drive, car being fully touch up detailed, and all purchasing paperwork. VERY impressed!!

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Google Oct 31, 2023

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Google Oct 30, 2023

Nick was great. The process was smooth and and painless.

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Google Oct 30, 2023

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Google Oct 28, 2023

Teclo was wonderful in the process and very thorough with explaining features, options, financial results. 10/10 from the moment I walked in the door.

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Google Oct 28, 2023

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Google Oct 27, 2023

Rancho Santa Margarita Toyota is the best. Their service is top notch and makes you feel welcome and valued. They don’t work on a commission basis and that gives you comfort you are getting a square deal. Ryan Goulding was awesome in helping me purchase the right car for me! 🙏

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Google Oct 27, 2023

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Google Oct 24, 2023

I had the most amazing experience at Santa Margarita Toyota. Wade helped me out and listened to exactly what I wanted with budget as well as my pros and cons in a car. We looked at 3 options and settled on the Corolla Cross which transparently I didn’t think I’d be able to get. But with the help of the salesmen I was able to lease it and also receive an amazing deal. Thank you Santa Margarita Toyota and Wade Dungan for all the help. I am immensely grateful.

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Google Oct 23, 2023

Friendly and great service

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Google Oct 21, 2023

Great service and easy sales process from their entire staff. As car buying goes, it was a very good experience.

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Google Oct 21, 2023

Mayan was very very amazing and easy to deal with! I really hope he is successful in his career and I cannot recommend him to enough people. He was extremely patient, courteous, and kind in ways I have never experienced before in my many years of car buying. Will be hopefully sending him business and I hope this review helps others find their way to him as well!

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Google Oct 21, 2023

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Google Oct 21, 2023

Santa Margarita Toyota has the best service and Mr Jorge A Buenrostro is the 👌 best.Thank you again.

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Google Oct 21, 2023

Your Staff was amazing. No Hassle policy! Thank you all>. especially Ronnie and Ooto.

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Google Oct 20, 2023

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Google Oct 19, 2023

Responsive to my inquiries regarding available inventory. They had the car I wanted with the both the exterior and interior colors I wanted. There was no price haggling. Purchasing was smooth and effortless. It was a god day!

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Google Oct 19, 2023

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Google Oct 19, 2023

My service advisor was Alan, he provided amazing levels of customer service. Friendly, thoughtful and really took extra time to answer all of my questions. Because this was a scheduled maintenance visit, I can't comment on the technician's "repair" work, but the car was clean and I have confidence the work was done to an exemplary level.

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Google Oct 16, 2023

Fantastic dealership. Nice people to work with.

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Google Oct 14, 2023

This was the easiest and painless way to buy a car. Staff is incredible and accommodating . Nick and Karen worked with me to make sure everything's correct and set to my liking when buying my 1st car. Ephraim went above and beyond to make our experience great. They really cared and there was no up-selling or negotiating. I would recommended anyone and everyone to go through this location for any needs.

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Google Oct 13, 2023

Karmen was great with all the details!

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Google Oct 13, 2023

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Google Oct 11, 2023

Thank you.

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Google Oct 11, 2023

Fast friendly service.And the waiting areas and bathroom are clean and designed tastefully…..

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Google Oct 10, 2023

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Google Oct 10, 2023

Best Dealer in OC!!!

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Google Oct 9, 2023

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Google Oct 9, 2023

I really like this dealership. Friendly and courteous staff, a lovely setting in RSM, and they provide lifts to and from the dealership as needed.

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Google Oct 9, 2023

Alan was very kind and the process was very efficient.

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Google Oct 9, 2023

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Google Oct 6, 2023

FROM SERVICE TO SALES... YOU GUYS ARE GREAT. JORGE IN SERVICE IS AS TRUSTWORTHY AS THEY COME, AND NO ONE WILL WORK HARDER TO GET THE DEAL DONE THAN OSANA IN SALES!

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Google Oct 3, 2023

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Google Oct 2, 2023

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Google Oct 1, 2023

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Google Oct 1, 2023

Very friendly environment with positive energy! So worth the drive for me. Very honest staff with no hidden agenda! I did not feel pressured n anyway.

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Google Oct 1, 2023

Fantastic experience with the RSM Toyota crew. They were extremely helpful and friendly throughout the process of buying my new Toyota Corolla hatchback. The car is beautiful and they put a nice cheery bow on top, which made it all more exciting! Highly recommend.

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Google Sep 29, 2023

Thank you to Jack and the manager and also the service technicians who did a magnificent job on our 4Runner. They all went above and beyond taking care of our Toyota. We will be back! Elario

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Google Sep 29, 2023

What I thought was going to be an expensive issue turned out to be a minor one. Thanks for great experience.

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Google Sep 28, 2023

Attentive to my preferences. No pressure to make decisions. Well done on the prep of the newly purchased vehicle so it was ready to enjoy immediately.

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Google Sep 27, 2023

Jorge was a great service writer, and was very attentive to my schedule and service needs.

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Google Sep 25, 2023

Friendly people. They answered all my questions about the new Toyota I purchased. Great experience. No sales tricks. No sales pressure. No dealer mark ups like at other Toyota dealers. AND as a customer of Toyota products, I should not need to pay for dealer mark ups.

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Google Sep 25, 2023

The entire visit was pleasant and the staff was prompt and cordial. The saving grace was the putting green keeping my kids entertained while my old lady shopped. Definitely recommend your next car buying experience to be at RSM Toyota because I know my next car will be.

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Google Sep 24, 2023

The best, from sales to finance! Thank you SM Toyota

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Google Sep 22, 2023

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Google Sep 21, 2023

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Google Sep 21, 2023

Awesome~

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Google Sep 20, 2023

Friendly service and they go over all the work done.

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Google Sep 20, 2023

My name is Sohrab Hajikhodaverdikhan. Today, I bought a brand new Camry and Mahan was so helpful. Thank you for keeping Mahan available for me.

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Google Sep 20, 2023

Toyota RSM rectified the issue we had experienced after initially receiving my car back. The entire team, from service technicians to management, everyone who helped us the following day went above and beyond to fix the sound and more! A prime example of what customer service should be. We understand that things happen and everyone makes mistakes but the way they handled the situation really shows that Toyota RSM really does care about their customers. They have my business for years to come.

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Google Sep 20, 2023

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Google Sep 19, 2023

They made the whole experience easy. I had anxiety buying a new car. You hear horror stories about other dealerships. But not here. I will recommend them to family and friends.

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Google Sep 19, 2023

My salesman Quaid, was the best! Most friendly, and professional. I even came back a couple days later, because I had some questions, Quaid was not in, and Brenden stepped up, and gladly helped me with a great big smile. Awesome experience!!

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Google Sep 18, 2023

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Google Sep 18, 2023

Straight foward, no gimmicks. Very friendly and helpful.

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Google Sep 18, 2023

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Google Sep 17, 2023

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DealerRater Mar 6, 2022

Jim and Richard are the best in the biz. I highly recommend Santa Margarita Toyota.

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DealerRater Feb 18, 2022

Excellent sales and administrative service. After purchase concluded, follow up "thanking for your business" by team management and dealership owner was duly noted and appreciated. Sincerely.

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DealerRater Jan 30, 2022

Alan is so helpful. He took care of my car from the date I dropped at dealer until the date I picked it up. They replaced my hybrid battery without charged any rental car.

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DealerRater Jan 27, 2022

Great people, service, and beautiful facilities. Conveniently located. Robert provided excellent service and a familiar friendly face.

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DealerRater Jan 13, 2022

Great friendly service people, very attentive and accomodating. Car back as promised no issues. Bought my car here too abd great sales team. Red carpet treatment. Literaly!

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