Customer Testimonials
Santa Margarita Toyota provides the best customer service of any car dealership I have ever used (Ford, Honda, Volvo & Mercedes). Both on the sales side and the service department. They are very organized and perform excellent service on a very timely basis. Karmen is a great service consultant and enjoyable to work with.
Staff is courteous and knowledgeable.
Unlike other dealerships, I always have a great experience at Santa Margarita Toyota. They provide great service and never try to upsell me or convince me that I need additional services. Recently I compared the price of an oil change at a local garage. The dealership was actually 20% less than the garage. Best of all, they include a complete safety inspection AND a car wash! Also. Allan was awesome!
While many reviews highlight the sales and finance department at Santa Margarita Toyota, I want to take a moment to shine a spotlight on their outstanding parts and service team. My experience with Noel, Joshua, and Becca has been nothing short of exceptional. Noel in the parts department is an absolute rock star. His extensive knowledge about aftermarket parts has undoubtedly saved me from many potential headaches with my 2024 Toyota Tacoma. Thanks to his expertise, I was able to choose the perfect lift kit, allowing me to run 35s with zero rubbing. He really knows his stuff. Joshua also deserves ...
I thoroughly enjoyed the experience at SM Toyota. The environment was relaxed, consultative, solution oriented, and patient.
My experience with Farez in the body department was first rate. He was very responsive and provided great customer service
Easy to make appt and staff very friendly and responsive. Love their portal to see what the status is. Also took me home and picked me up since it was going to be a few hours. Loved the wash the car. Great experience
Great place to buy a car. Griselda was super helpful and knowlegable throughout the entire entire process.
A smile on their faces! Courteous, friendly, fast & efficient and knowledgeable.
Ask for Halston or Alec. Both did a fantastic job with plenty of patience. When Halston says he’ll take care of you he means it. Shout to at Aaron as well! They don’t mess around just offer you a great deal. Thanks for all your help guys! Don’t ask for Bryan.
Today, we were able to purchase our first car. As newcomers to the U.S., Alec was incredibly helpful in making this dream a reality. The process was a bit more challenging for us than usual, but Alec put in all his effort to ensure everything went smoothly. We are very grateful to Alec. The professional sales team at Toyota San Margarita provided us with an outstanding experience, and in my opinion, they registered a great deal for us.
I was looking for a specific Tacoma 2024 and Santa Margarita not only had it but, made it happen. Gave me a great deal on my trade in and delivered my new truck to me. Daniel in Finance was fantastic getting everything done online. Could not have been any easier. The days of spending hours at the dealership won't happen with this team. Owen delivered my Truck and was just wonderful during the walk through. Got my phone paired and ran me through some highlights of the vehicle. I am LOVING not only the truck but, the incredible service this ...
Jim and the team I worked with made purchasing my 2024 Toyota Tundra easy and enjoyable. Highly recommend.
I recently brought my car to the Toyota service center and was extremely impressed by the professional and attentive service I received. The service rep was knowledgeable and took the time to explain everything in detail, ensuring I understood what needed to be done. They were courteous and addressed all my concerns promptly, making sure I felt confident about the service my vehicle was receiving. The entire process was smooth, and the level of communication throughout was exceptional. I highly recommend their service department for anyone looking for reliable and professional customer care.
Shout out to Alex for being an awesome salesman. He went above and beyond to try and get the specs we wanted, checked each allocation and shared frequent updates along the way. Highly recommended!
I've been going to SM Toyota for years, my 2012, 100k mile Scion xB is a collectors car! Ha, ha. Work has always been good, as painful as the cost of it is. My primary service provider, Thomas, he's stellar and helpful. I recommend.
Great service! Hernan and Aaron were kind, patient, and honest!
Great service they were really professional and had no issues
Great customer service as always.
Excellent experience. I have some familiarity with the car industry, and I'm sure I'm not anywhere near their top client, but Alec, my salesperson, went above and beyond anyway. I requested to look at a few other things, but I have just purchased, tonight, the first thing he had shown me in spite of my indecision. I didn't feel weirdly pressured or anything; it was just a chill "let's figure this out" kind of thing and it just really worked with my needs and budget. Based on my experience, I'd recommend talking to ...
I decided to purchase from this dealer because of glowing google reviews I had read from customers and Santa Margarita totally lived up to the hype. I was looking for a RAV4 hybrid and the best prices I found were at this dealership. I was able to reserve a vehicle easily over email/phone and waited about 6 weeks for it to be delivered. The salesman, Kevin, was responsive in answering my questions and even worked with the service center to get a hitch installed on the car before I even picked it up. I did all the paperwork online (no ...
Really great dealership. Everyone there is very friendly and welcoming. They aren’t there to try and talk you into anything you don’t want or need. They made my first time buying a car very easy. They made it a great and easy experience for me. Couldn’t ask for anything better from them.
Great service . Love they get me lift
Really grateful with Alec, he helped my wifey and I get her RAV4 that she really wanted, went above and beyond to make it happen , really chill and honest guy, answered all our questions with honesty making our decision Easier on what RAV4 to get out of the 4 options we saw
Quick turnaround on service. Good communication on any other required service for the car.
Quaid, Robin, and Otto did a great job with getting me into the right car and making it pain free. Thanks guys. Will recommend and come back when needed.
super thanfkul for the service i received from Alec, i got my dream car a Toyota Rav4 i switched it in for my other vehicle i was told by other dealers it was going to be impossible and so on, I came to this location and he helped above and beyond if anyone is interested in getting a Toyota i recommend this place 1000% besides that everyone here is nice and they welcome you in
Great experience. I like the no haggle price on the car (which was better than other offers) and our sale rep, Alec, was excellent at tracking our order and keeping us informed. I'll being going back for my next Toyota.
Thomas has been our service advisor for several years. He is the reason why I take my Toyotas to your business is RSM.
Very easy and no pressure buying experience. They worked to get the vehicle I wanted reserved before it arrived and had a very stream lined process for it. I.never once felt pressured to make any decisions right there and the. Gavin and Wade were the team members that were assigned to my sale. I appreciate all their effort into securing the vehicle for me. The detailing department seems to know what they are doing as well. I'm fairly certain it's all hand wash as I heard constant pressure washers going off vs those damaging automated washes. The ...
Got me in and out with a car that was right for me in no time. Kevin and Mahan were completely transparent with me about my options, and Aaron helped me find the package that was best for me. Highly recommend!
We worked with Wade and he was fantastic. The process was smooth, quick, and painless without any surprises or last minute changes. Wade was great about keeping us updated on when the vehicle would arrive and anything we needed to prepare on our side. One of the best car buying processes I have gone through, so I would whole heartedly recommend Wade and the rest of the team at Santa Margarita Toyota. Thanks
I already sent a review of my recent service.
Great place to shop for a car, straight forward and friendly staff. Was also a quick process to get approved and get my keys
I found my Highlander on the Santa Margarita website. I was searching around for few months for a specific model w/ AWD. Everyone I dealt with was good to work with. No hard sell tactics which are a dealbreaker for me. Did my purchase online with no problems. Just showed up when the car arrived and signed some papers and within about an hour I was on the road. Had not so good experiences with some dealers much closer to home. Well worth the drive to get a decent price and be treated well.
I had a positive experience purchasing a brand new RAV4. My local Toyota dealership had the same vehicle with the features I wanted. However, I was willing to drive 4.5 hours to Santa Margarita Toyota because they offered a better price and were more professional. I worked with Hernan and Sanders. Both were great in explaining the purchase process and responding to my questions. When I arrived, my interactions with employees there was positive. The vehicle was already prepped and ready to go.
Customer service has always been great here, and timely work on the getting car back.
Great service and convenience
ever an issue go to the manager . UPDATE: MANAGER IS AWESOME! REALLY CARES AND IS MAKING THINGS RIGHT
i live in lake forest but i go here because they have #1 service, love them!!
Purchase a new Camry from Kevin Young. Straight forward pricing and purchase. Did not spend any time haggle on price. Had good purchase experience.
Once my car arrived on the lot, the process was quick and easy. Everyone was friendly.
Toyota service was quick & thorough. Thomas was a kind and courteous professional. I walked away feeling like a VIP (and safe).
This was my frist time buying a car (after a total loss accident) and Hernan was my sales person...tbh, I can't believe how pleasant and easy he made the experience for me. I would 100% recommend anyone I know to come here if you are looking for a 0 pressure, easy process! I left the same day in my brand new car! Thanks RSM Toyota and thanks Hernan!!
I was not planning to leave and shop around, the sales rep was so friendly to make me listen to what could he offer me no to leave where else, so so bought from him.
Best place to go buy a car! Highly recommend Kevin the best! Answered all my questions to start and finish ! Left Happy with my new car !
Allen is friendly and courteous.
It's been only three weeks since my fiance' and I bought a Toyota RAV4 from Rancho Santa Margarita Toyota. All staff members I interacted were great (friendly, accommodating & knowledgable)! I especially enjoyed working with Jim Bigalow in Sales and Karen Baumbauer during the process. Facilities were clean, comfortable and very inviting. With new autos being much more complex than previous productions, I really appreciated Cherell, the tech specialist in the service department, to answer any questions regarding the buttons, knobs, dashboard, screen functions, etc. This has helped a lot! I'm sure more questions will arise. The no ...
I visited the dealer on August 12th without any expectations, but I was very surprised at how much the atmosphere had changed compared to 6 years ago. The staff were very friendly and gave clear answers to every little question. After reserving the car, I was informed of the progress every day. Thanks again to my staff Ryan and Nick.
This dealership is the best by far!! Such great service . Every one is so very helpful and NICE
Fast and easy buying experience. Financing was straight-forward with no high-pressure add-ons. From fist setting foot on lot to finalizing paper work was under 90 minutes.
Love your dealership! Very friendly agents. Nice drivers to deliver to home and back!
Great service experience. Had a coupon for a heavily discounted oil change ($40 instead of $125) with synthetic oil. They honored the coupon with a smile, did the service quickly, and the price was as promised. Thank you!
I prefer to keep my Toyota a Toyota.
Very clean and very friendly staff. Good customer service at parts and service department very helpful. I appreciate it, will recommend friends and families.
Ryan and Kevin (sales) and Otto (finance) were fantastic to deal with. I was blown away by the transparent, no haggle experience - which a contrast to other dealers that I have dealt with in the past. No high pressure and no gimmicks sales experience. I have and will continue to recommend them to family and friends. I haven’t tried out their service department but if it’s anything close to the sales experience it will be well worth the drive.
Santa Margarita Toyota was hands down the best dealership experience we have ever had. Kai, Hernan and Aaron in finance all made the buying process quick and easy for my mom on purchasing her brand new 2024 Toyota RAV4 LE. Very honest people work at this dealership. I highly recommend them!!! We will be back when we are in the market for another Toyota!
The best dealership, I don’t care how far I have to drive I’ll keep coming here, the customer service is the best for me. From the front desk to the mechanic people… great service.
Jim and Richard are the best in the biz. I highly recommend Santa Margarita Toyota.
Excellent sales and administrative service. After purchase concluded, follow up "thanking for your business" by team management and dealership owner was duly noted and appreciated. Sincerely.
Alan is so helpful. He took care of my car from the date I dropped at dealer until the date I picked it up. They replaced my hybrid battery without charged any rental car.