Customer Testimonials
Courteous and efficient service.
(Translated by Google) Excellent experience (Original) Exelente experriencia
We had an amazing experience buying our new 2025 rav4 hybrid. Alec was very easy going, professional, helpful, personable and patient. We never felt pushed into anything, and was very informed about the cars we were considering. We were very satisfied with our purchase and the easy process. We highly recommend RSM Toyota, especially Alec.
We had a great buying experience here! Our sales rep Owen Fung was awesome! He kept us informed when our RAV4 would be ready to come test drive and pickup! He has a great friendly personality, very knowledgeable and made our buying experience super easy and painless! The rest of the staff was very nice and professional as well! Highly recommend this dealership and Owen!
Service team is great here. Thomas Downs is the best service advisor. The sales team is also top notch no pressure sales. Bought my daughter’s RAV4 here.
Nice staff, good service - if you are looking for a Toyota, go there
Looking for a starter car for my daughter and everywhere I went they all seemed like price gouging vultures . As a last ditch attempt I stumbled on Toyota Santa margarita and from the first conversation on the phone before I even went to the dealership I was given straight forward information without the pushy sales pitch. When I arrived I was quickly greeted and Griselda had the cars I was looking for pulled up to the front . She didn’t try to push me into buying she allowed me to look peacefully and decide what best worked for me. Hands ...
Wade, Owen, Kye, and Richard were so incredibly helpful and informative when it came time for me to get my next vehicle. They were so kind and clearly know how to do their jobs well. I felt taken care of and empowered to take the next steps. I would highly recommend Rancho Santa Margarita Toyota for friends and family who are looking for their next vehicle.
Bobby at Santa Margarita is THE BEST. He knows me and my car, and takes care of me, always being straight up front regarding what my car needs or doesn’t need
My recent RAV4 purchase was two thumbs up! Everyone was professional, pleasant, very knowledgeable and helpful. Highly recommended!
Thomas Downs, Service Advisor, provided outstanding customer service.
Professional service. I was there for minor issue. They got my truck in and out pretty quick.
It was my first time buying my own vehicle. Wade was so nice to help me out through the process. He was very patient and walked me throughout the whole thing while also teaching me about the car buying process. Richard, I believe his name was, he's also very kind. I traded in my Chevrolet Camaro, and got a good deal for it. It was an emotional time getting rid of that car, but Wade was nice enough to talk about it with me. He understands. Highly recommend RSM TOYOTA.
Owen was incredible every step of the way, helped me find exactly what I wanted, put it on reserve, and once it arrived, purchased it with no hassle. Very streamlined experience. Owen was a very pleasant balance of professional and personable, and it was a pleasure to do business with him
Griselda was the best ever!!!
I had a good experience in purchasing a Prius for my son. I have been communicating with Kai and staff for couple months and they have been diligent in replying to all my inquiries. Owen was great in showing us the vehicle and help close deal. Owen snapped a cool photo too!
I brought my vehicle in for a minor repair. Karmen did a great job communicating along the way etc. The really nice thing that I enjoyed was the video they sent. During the multi-point inspection the service technician created a video showing fluids were topped off, tire tread etc. They then put it on the lift and sent another video with an additional repair they were recommending. I really felt like it was an honest approach I could see the part that was broke or leaking and understand the recommendation. That alone will get me going back in the future ...
I've had two excellent service experiences here. The staff was professional and courteous and the vehicle was delivered when promised.
Great experienced today. Went for my basic maintenance and I had couple of minor issues which they were addressed and fixed free of charge.
A great experience all around the sale process was straightforward no back and forth clear and transparent pricing and no pushy add-ons. Everyone was very helpful I had the pleasure of interacting with Sales, Finance, parts, and rental department everyone was super helpful and friendly I would definitely recommend this dealership all my future vehicles will definitely be purchased from here.
Best car buying experience yet! Knowledgeable staff and no haggle experience had me driving out in my new RAV4 in less than 2 hours. Thank you Kai and Owen!
Cherrell did an excellent job of explaining all of the features of the 2025 RAV4XLE. I previously had a 2021RAV4XLE and was a bit intimidated by all of the new features in the 2025 Model. She took all the time I needed and even went back and reviewed follow-up questions on things that she had previously explained to me. She also gave me her card for any follow-up questions in the future. I highly recommend Cherrell to anyone purchasing a new Toyota that needs some assistance un understating all of the new electronic features in the 2025 models.
I just wanted to give the biggest thank you to Griselda for giving me the opportunity to buy my first car.
Straight forward no haggle, Owen was great to work with. Thank you Owen!
Excellent service from Kevin Young and no hassle to complete the car purchase.
Very competitive online parts prices. I ordered parts which were damaged during postage and never arrived. I called and they made it right and got a new order sent to me
Tom Downs is always an All Star. Best in the business.
Fairest and the most transparent car dealership in Orange County
A refreshing car buying experience. No pressure, no upselling, just honestly answering questions and showing vehicles to aid in the process of buying. Highly recommend!
(Translated by Google) It's very nice to be in the new thing, we only have something new, it turns out defective, and then one comes out losing (Original) Es mui bonito estar enlonuevo solo keabeses lonuebo nos sale defectuooso iluego sale uno perdiendo
Great customer service , my sales rep Alec was great after years of purchasing and leasing cars , this was the easiest , least time consuming experience I have had. I love that they are family owned and not a cooperate company as well. I have driven European cars most of my life and I must say that the brand new Prius is top notch . Thank you Santa Margarita Toyota and Thank you Alec for a smooth process.
Great team, customer friendly, went above and beyond to find what I needed. Definitely recommend this dealership to do the business.
Friendly professional efficient
Special thanks to Karen Bambauer who manage to build a grand highlander based the colors (inside and outside) i asked for and no unwanted options. Most dealers would force the car buyers to accept these unwanted options but not Santa margarita Toyota. At the end of the day, I get a car I am happy with the colors and with items that fit my need.
Griselda was so kind and helpful but not pushy at all. I called early morning asking if they had a specific car and she told me they do not but more will come at the end of the month and asked if I wanted to come look at similar models but that we could wait for the car I wanted. We went that night to see other models and she showed me all the differences between them, including the one that wasn’t in stock yet. It turns out I actually wanted a different model that was more in my ...
I had called in Monday to talk about purchasing the new camry. Today, despite visiting multiple Toyota stores, I purchased the camry at Santa Margarita Toyota. Alec ( my salesman) went above and beyond in not only making sure I was in the perfect car, but in making sure I was taken care of. When your looking for a Toyota, SMT and Alec are 100% the way to go. Despite living 45 minutes away, I will be bringing my car here for services!
I recently had the pleasure of working with Otto and Mahan throughout the process of purchasing my Toyota RAV4, and I cannot recommend them enough. From start to finish, the experience was remarkably streamlined and genuinely enjoyable—far exceeding my expectations. Like many people, I approached this purchase with some trepidation, fearing the typical runaround often associated with dealerships. However, Mahan completely changed that narrative. He went above and beyond to ensure the process was not only efficient but also stress-free and even pleasant. Mahan’s attentiveness stood out from the very beginning. He consistently kept in touch via text, ...
Fast, easy, communicative
Very efficient, informative and repairs done on time. Thank you!!
There is a reason that this dealership has such excellent reviews. Just bought a car from them and the process was painless. Wade, our sales associate, was an excellent communicator, called weekly with the updates on the vehicle and was very responsive via email and text. Car buying can be a pleasant experience! We will purchase Toyotas from this dealership in the future and I have already referred friends and family to them because of how clear, honest and forthright they were with their communication and business practices.
Thought it might be to good to be true…..But the advertised price is the price!!! Zero pressure to buy any additional products. Exactly what buying a car should be like. I would buy another car from them today if I were in the market.
Great experience.
Always a great experience at this location where I always have my vehicle serviced! Alan is the absolute best and so trustworthy! The facility is remarkably clean and set up for comfort while you wait for your car! Food and drinks available and lots of seating!
Very pleasant dealership with nice waiting area that includes mini-golf and games. Free coffee for those waiting for repairs or maintenance and fees high speed wifi. Nice staff in most cases.
Bobby was wonderful.
Thomas was great throughout the entire service for my Highlander. I had to leave my car at Toyota RSM for a few days. He was very responsive and communicated everything well. He helped tremendously with a warranty issue and went above and beyond to make it stress free for me. The rental employee, Yesica G., was also great. She was quick and efficient with the entire process. Everything turned out smoothly and my car is fixed now. Overall, it was a 10/10 experience because of Thomas and Yesica.
Where would I start? I had always had great experiences at RSM Toyota, specially in the service department. However, during my son’s journey while buying a Camry, he experienced some ups and downs. Until, we met Alec Polatyan, product specialist and Army Veteran. He was very friendly and helpful. Overall, he made a significant difference, what could had been a stressful experience, he made it extremely pleasant. Toyota products sell with ease, that’s why we keep coming back to Toyota. Now, thanks to Alec Polatyan, we are happy we returned to Rancho Santa Margarita Toyota and purchased a ...
Q as always was very thorough. We trust him completely for honest info
it was very friendly and I am completely satisfied with the services, and shout out to tech support leader Vincent C. He really did a great job on changing my transmission fluid, and I can totally tell the difference when driving my vehicle. It runs very smoothly.
great job!!
Im from San Francisco and I flew to SoCal to purchase the car with Santa Margarita. It was such a long journey but I finally got my Rav4 Prime XSE with Premium package!!! Definitely no Markup and there was an EZ price. I appreciate everything you guys have done!! Karen gave me an updated about my car since day 1 until it arrived at port. Kai and Owen were nice and gave me information about the car. Thanks again !!!
Professional, timely service for my hybrid RAV4 XSE. I appreciate the opportunity to work in lounge while my car was serviced.
Always a nice visit
TLDR: Great dealership to work with, and I would use SM Toyota again in the future, despite being 100 miles away. Process to purchase was totally transparent, and staff encountered was excellent. No regrets whatsoever. The LONG story: This dealership was not even on our radar until I saw it was due to receive a vehicle we had been on the hunt for. Our exterior/interior color choices made this vehicle a unicorn of sorts, and at the time, no dealerships in CA had it in stock, and only two others (Las Vegas and SF Bay area) were due to receive ...
Thomas, made sure I knew what my truck needed and the repairs were made quickly and accurately. He also went above and beyond my expectations and kept me informed of the service progress . Thank you Thomas for a job well done ! Wayne Nakano
The service writer was very hands on and explained everything.
I've been shopping around for a new car for a while and there were a lot of factors that made me buy a Toyota. The experience at Santa Margarita Toyota was one of these factors. Apart that the price was good, the salesperson was very helpful and knowledgeable. He answered my question without giving me the sales spiel. I would certainly recommend this dealership to anybody.
Recommended service was appropriate and done in a timely manner …. Great facility to wait around in
By far the best car buying experience ever. Mahan, the salesman who helped me was a rockstar. The managers (yes multiple) were awesome and came by. Even the finance guy was terrific. Took a quarter of the time of my last car, no headaches, etc. My wife is very happy. HIGHLY RECOMMEND! A+ 100% TWO THUMBS UP
I was weary about going to the dealership for service as everyone says they stay expensive. I needed a passenger side mirror replaced and decided to go to the source and order one. I was told from experience by Alan that those are hard to install by yourself as you can hurt yourself with the glass being super sensitive. I agreed so I booked an appointment with Alan. From the moment I arrived, Alan was professional on task and ready to help me service my car. Upon fixing the side mirror, some diagnostics came back that I needed to fix ...
They always friendly and best private in market.
Thank you, Ephraim. you thought me lesson about dedication to your business. Thank you Lan your help and being open minded. Thank you, Karmen, for clearly writing what I am looking for in the service request. Hmm. Dan I was in San Diego the entire day yesterday otherwise you would have seen me in person in your office. Thank you everyone.
The best dealership, I don’t care how far I have to drive I’ll keep coming here, the customer service is the best for me. From the front desk to the mechanic people… great service.
Jim and Richard are the best in the biz. I highly recommend Santa Margarita Toyota.
Excellent sales and administrative service. After purchase concluded, follow up "thanking for your business" by team management and dealership owner was duly noted and appreciated. Sincerely.
Alan is so helpful. He took care of my car from the date I dropped at dealer until the date I picked it up. They replaced my hybrid battery without charged any rental car.
Great people, service, and beautiful facilities. Conveniently located. Robert provided excellent service and a familiar friendly face.
Great friendly service people, very attentive and accomodating. Car back as promised no issues. Bought my car here too abd great sales team. Red carpet treatment. Literaly!