Professional, exceptional customer service.
Been driving my new Tacoma for the last few days and it’s been amazing, but What’s even better than a new car was the amazing service at an outstanding dealership it was the best car experience I’ve ever had as much as I love my new car I can’t wait to turn it back in just so I can go back to the dealership. Mind you I had a past three other Toyota dealerships just to get there and I would do it all over again. 10 out of 10 would recommend
The service advisor was very courteous and knowledgeable. Service was completed on time. Uber rides were provided to and from my house.
Always a great staff to meet you when you drive up, fast service and very good customer service
I worked with Ryan Goulding and he was fantastic. The whole experience was great, top to bottom. Great service. Attentive and helpful staff. Upfront, clear pricing without “dealer add-on” items added to the car to bloat the price. Super easy to recommend.
Toyota RSM does an outstanding job in the service department! They were diligent and thorough! I highly recommend them!
I appreciated 🙏
Best car buying experience I have ever had. Was in and out of the dealership in less than 2 hours, test drive and all. The upfront pricing is great. I knew which car I was going to buy and how much it was before I even hit the dealership. Our salesman, James was informative and made the purchase seamless. I highly recommend you do your research, pick out your car, then show up!
The service was fantastic. They took great care of my needs and ordered a lift ride home so I didn’t have to wait around all day
Thank you for great service today. Brought my 4Runner in for 55k mile service and oil change under a Toyota maintenance plan. Nicole took care of me and kept me informed during the whole process. She also helped me add on an additional service I wanted to do for a reasonable price. Santa Margarita Toyota has easy online service scheduling and prices listed on the website so you know up front how much services are estimated to be, which takes the stress out of service visits. Customer waiting area is comfortable with WiFi, free coffee, TV, and snacks available for ...
It was a great experience.
Fast, professional service. Lyft rides provided. Highly recommend!
Great experience. It was quick and the staff was very helpful. They kept me up to date every step of the way.
While I gave you a 5-Star rating, I was disappointed that a service (I have a paid service plan) that normally takes less than 2 hours took almost 3 hours. I had an appointment as well. The service technician apologized advising it was just a busy day with a lot of non-appointment drive ins. My recommendation is that your service department scheduler insure appointment service is given priority over non-appointment drive ins.
The experience was amazing!!!! the staff and salesman were awesome I was in and out very fast and friendly. Definitely the best dealership I have been to in my life!!!
Everyone is very helpful and kind. Reza is our service manager and he always goes over and above to make sure everything is taken care of and is always updating us with the service progress. We purchased our Prius Prime there in 2017 and we always return for service, tires etc..etc and always receive excellent care. A big shout out to Reza, and Ian for all of your help! Thank You! The MacDonalds
Outstanding people work at this dealership. No games. Highly recommend.
Jorge was amazing. I needed to leave out of town and he was able to get my car fit in and finished in less time than expected. Thank you!!
Really appreciate your help with our Tundra purchase.
Great customer service!
We had concern of smelling fuel after driving, and the dealership checked everything for us. It took them 2 hours to complete the checkup and found nothing wrong with the car. In the end, it helped sooth our mind of safety concern. We really appreciate their effort.
Had an unexpectedly pleasant experience buying a 2023 Tundra here last week. They had the car I wanted and they took a low pressure approach to the whole experience. Alex and Robin were helpful and professional through the process. I would not hesitate to recommend Santa Margarita Toyota and would shop/buy from them again.
Quick, easy, and great employees.
The best sale manager Nick Kooij are the best.
The team always provide great customer service, they are always friendly and helpful.
Good people, very personable.
Alan is fantastic.
Jorge was amazing
I took my 2022 Rav4 there for 5k miles maintenance. They did it quickly and quite professionally. By the way, this is the place where I had bought my Rav4.
Thomas is the best! He is always efficient and gets things done I live very close to Toyota in San Juan but I drive all the way to RSM Because they are the best👍🏻
Always a pleasure coming here. They work so quickly and communicate any problems. My favorite Toyota location!
Shout out to Jim for helping me out. I was searching for a Rav 4 and didn't think I'd like the lunar rock color. But after talking to Jim, I ended up coming by anyway and turns out, it was better than I thought. Jim was super informative and easy to talk to. Thanks Otto for finishing us out. This dealership earned my business. Best experience I've had and hassle free. Deals are near impossible to beat and these people care about you and i was completely satisfied
Thomas is the best ! Out of all the Toyotas I’ve been to, to get service. This guy right here is on point. Always explains everything about my car and all around super friendly.
great experience this was the second vehicle we purchased this month g
Nice place and customer service
Timely, clean, professional
I had a great experience with a very professional staff. The customer waiting area is very modern with many amenities.
Nice experience buying new Camry thru Kevin Young and RSM Toyota along with the finance guy Otto Jimenez making fairly quick pace of the paperwork.
Attentive, polite, knowledgeable, all in all they know of what they say. Just plain good workers.
Thomas took care of my issues and I didn’t have to wait for hours
The buying process with very smooth. Delving young was so professional and he always kept me informed on when my truck would arrive
milage based service, excellent service, prompt and courteous
Amazing experience please ask for Sanders, fast process to get our new 2023 Rav4,very profesional people,best toyota dealer in Orange County
Salesman Ron was great, very patient, and very professional with good attitude. Sales Lead John also very professional, and good customer service. The main reason that I chose this dealership, because of no additional aftermarket mark up on the used vehicles, unlike some other dealerships. They’re very honest, I definitely will do business again in the future, I also will recommend this dealership to friends and family.
Excellent service, CSA Resa takes care of his customers very well! Thanks Resa!
I have a 2000 Landcruiser I just purchased and Service Consultant Jorge Buenrostro took great care of me. He educated me on what issues I should address and gave me a great deal. I was surprised at how reasonably priced they were. I would highly recommend Santa Margarita Toyota. Give them a chance, you’ll be happily surprised…….
Amazing dealership! Best staff in the world!
Another great experience servicing my 4Runner! Can't wait for my next service visit.
my service appt went as expected, no glitches, great service. Completed time was sooner than promised.
I purchased a 2023 Camry at Santa Margarita Toyota in December. The sales staff did everything they could to make the purchase go smoothly, starting with placement of a reservation for the vehicle. I was impressed with the professionalism of everyone who assisted me in completing the purchase. This morning (Tuesday) I visited the dealership in order to have the first service performed. The service advisor, Karmen Cedarstaff, made sure the service was done quickly and efficiently and she personally updated me 3 times while the service was being performed. Staff is very attentive and understands a customer's time is valuable. ...
I was a little hesitant in looking for new cars, but decided to check availability at Santa Margarita Toyota and found a car I liked that was inbound. Kevin Young was my contact at the dealership and he was very courteous and professional in walking me through the process of awaiting the delivery. Once the vehicle was delivered he orchestrated the smoothest vehicle purchase I've ever had at a dealership. Otto the finance manger was thorough in explaining the purchase options and in getting me the best value for the new car services. I really appreciate how they were ...
Made the switch to Toyota about two years ago and I think I will stick with them for the rest of my life. This Toyota dealership is the best! They are so caring and nice here. I chose to get my car serviced here because it was closer to my house than where I initially bought my car. Reza in service took care of everything for me, washed my car, my engine bay and took care of the service in under 2 hours. Told me it would be done by 11 am and it was done at 10:15. Talk about exceeding expectations. They ...
Great customer service, very smooth purchase
It was one of my best experiences with Santa Margarita Toyota. They did an amazing job with followup and service. Dan the service manager was very clear about my visit and most importantly received approval for a warranty item along with a rental vehicle that was beyond my expectations. Reza took care of all calls and followup. Rental staff was so kind. They exceeded my expectations. I am very pleased with the work completed/done on my Tacoma. I was impressed with the overall visit and compliments to Santa Margarita Toyota for running such an efficient business. Thank you from ...
Thomas Downs always a pleasure to work with. He is thorough, clear and friendly. Car was ready in acceptable time
Is a good experience with the service 100% recommend Toyota of Santa Margarita
Thomas was fantastic!!!
It was a 5000 miles services. Friendly, speed, car washed.
Jim and Richard are the best in the biz. I highly recommend Santa Margarita Toyota.
Excellent sales and administrative service. After purchase concluded, follow up "thanking for your business" by team management and dealership owner was duly noted and appreciated. Sincerely.
Alan is so helpful. He took care of my car from the date I dropped at dealer until the date I picked it up. They replaced my hybrid battery without charged any rental car.
Great people, service, and beautiful facilities. Conveniently located. Robert provided excellent service and a familiar friendly face.
Great friendly service people, very attentive and accomodating. Car back as promised no issues. Bought my car here too abd great sales team. Red carpet treatment. Literaly!