Customer Testimonials

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Google Sep 15, 2021

Great customer service

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Google Sep 12, 2021

Hands down the best car/truck buying experience I've had! I bought a new Tundra yesterday, 9/11/2021. This was a no pressure, fully transparent process with Techlo and Otto. I was stoked to learn that both of them are Marine veterans as well, and combined with the family owned elements of this dealership it was the perfect balance of professionalism and integrity. I recommend to anyone who's on the market for a new Toyota to come by and work with this dealership. Regardless of whether you end up finding what you want, you'll feel compelled to find a ...

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Google Sep 5, 2021

With how hard it is to find a car right now, Toyota RSM was the best. They reached out to my mom and helped her out from beginning to end. Sanders was so polite and helpful with every step. From introducing the car, the test drive, setting up the Toyota app, and showing my mom all the new specs in the car and how to use it. He was so so patient. Vinny and Halston were also able to help my mom with the best pricing for my mom. I would highly recommend coming to Toyota RSM. Worth the travel ...

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Google Sep 5, 2021

This Toyota Dealership has really turned around. It have a very nice and clean showroom and waiting area. The service was fast and efficient. I would surely recommend buying your car here.

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Google Aug 28, 2021

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Google Aug 27, 2021

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Google Aug 25, 2021

Honest, friendly, clear, fair, and great experience

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Google Aug 24, 2021

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Google Aug 24, 2021

Excellent. Truly listening to the customer.

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Google Aug 23, 2021

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Google Aug 22, 2021

Excellent customer service and prompt timing with delivery. Very happy with my vehicle and RSM Toyota! 👏🏻

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Google Aug 22, 2021

Just a great car buying experience! Always don’t know who you’re going to get but Greg C. was great. Super easy and not complicated. Always hate the extended warranty sell portion but nothing you can do about that I suppose. Go see Greg - he’s great to work with.

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Google Aug 20, 2021

Ryan was very good and professional. I am new in the country and he helped me getting the best options.

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Google Aug 19, 2021

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Google Aug 18, 2021

Greg and RSM Toyota were great to work with to purchase my new 4Runner. In the current market environment, it was particularly challenging to shop the limited inventory out there, but Greg was super responsive in his communication and made the whole process very easy! I also appreciated that when I came it to finalize the purchase, the vehicle was beautifully detailed and the paperwork process very streamlined. Big thanks to Greg and team at RSM Toyota. I would highly recommend them to others interested to purchase a new vehicle. -John

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Google Aug 16, 2021

If you hate 5 people talking to you at the dealer... Then, this is your place. Excellent customer service.

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Google Aug 15, 2021

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Google Aug 15, 2021

Thomas Downs the Service Representative is excellent to work with😀!

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Google Aug 13, 2021

Everyone is always very helpful and nice. I have never had a bad experience here.

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Google Aug 12, 2021

Bought my 2021 Prius Prime in AZ but live in So. OC. (why is a story for another day). Took my car in for the 10,000 mile service. Made the appointment on line using the Toyota app. In and out in a little over an hour. Lounge was comfortable and coffee was good. Santa Margarita Toyota did exactly what I expected without any drama. Well done!

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Google Aug 9, 2021

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Google Aug 9, 2021

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Google Aug 9, 2021

Excellent Service!!! Very Friendly atmosphere.

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Google Aug 6, 2021

Jim was kind and professional the whole time! I had bad experiences with dealers in San Diego, but the price and customer service made it worth it to drive up to Santa Margarita. In San Diego, one dealer tried to sell me a base model Prius ($25k value) for over $38k! I was super happy to find a place that not only doesn’t upsell, but listens to my questions and actively works to make a compromise. Jim was really patient and helpful, and Richard made the process of buying extremely easy! I ended up with a vehicle I love ...

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Google Aug 5, 2021

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Google Aug 5, 2021

Thank you everyone at SM Toyota! I love my new Highlander!! My salesperson Tecklo did a great job. Showed me how to start my car with my phone, and even helped me install my kids car seats. A+ service! Wonderful customer service.

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Google Aug 5, 2021

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Google Aug 3, 2021

Ryan Goulding is fantastic. This is the second car we have bought through him. He is easy going, knowledgeable, and no pressure at all. We will be coming back again!

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Google Aug 2, 2021

Best buying process I've ever been through! Their "EZ Price" is the real thing. Finance Manager (Otto Jimenez) was simply the easiest and nicest I've ever dealt with. "EZ" is the best way to describe the whole experience! Thank you to the entire Santa Margarita Toyota Team. 🙂

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Google Aug 1, 2021

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Google Jul 31, 2021

My wife and I were just stopping by to look at a vehicle because we are traveling to another state. My wife found a vehicle she loved and the management was kind enough to put us in contact with a shipping company for our new vehicle. In and out in a few hours. Friendly folks and the best part is nobody is pushy like you expect from a dealership. Highly recommend

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Google Jul 31, 2021

Gustavo was attentive to my software problem and his service was very professional!

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Google Jul 27, 2021

The car buying experience at Toyota was incredible. I have owned so many cars and Toyota has exceeded all expectations! Otto and Luis made this experience fast, and easy. It also helps that they gave us the best deal possible. Forever grateful and will be a returning customer.

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Google Jul 24, 2021

After my 2005 RAV4 died just under 200,000 miles, I was discouraged. I went to Santa Margarita Toyota unsure of what my next car might be. Sanders Woodall assisted me but I have to admit that I wasn’t prepared. His calm, honest and poised approach made me feel comfortable and I began to seriously consider options. There were some good choices but he could tell they weren’t quite right. However, he knew there was a vehicle coming in that might be the one. Sure enough he was 100% correct. I am now the proud owner of a 2017 RAV4 Hybrid Limited in ...

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Google Jul 23, 2021

Excellent service.

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Google Jul 21, 2021

Always great service !!! Best Honda dealership in OC

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Google Jul 18, 2021

I have to admit that my car buying experience at Santa Margarita Toyota was so pleasurable!! It was hassle-free & no haggling back and forth. I thought I would need to negotiate with Rob but not needed. I told him what I have and what I could do and it was no problem. 😁 Rob Taylor was so helpful and very patient with me and no pressure. I felt very at ease with him and he explained things to me very simply and was very knowledgeable about the car I wanted to purchase. He really is a professional Product Specialist. Robin ...

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Google Jul 18, 2021

Lovely stuff

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Google Jul 17, 2021

Easy staff to work with and the service is fantastic. I've never had any issues with any interaction with RSM Toyota.

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Google Jul 16, 2021

Marc was very friendly and explained everything in detail.

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Google Jul 16, 2021

Cery professional service departmet. August the service manager, goes above and beyond. I'm always very satisfied when I leave my truck at this dealership For service. highly recommended

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Google Jul 15, 2021

Just bought out our lease Have purchased three cars in two years with Jim Bigelow and RSM toyota .We love dealing with Jim great guy will be back.

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Google Jul 15, 2021

Very good experience, Reza is the best! Gave me suggestions, no upselling or funny business. Very clean facility. Highly recommend.

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Google Jul 14, 2021

Great service! No muss no fuss kind of place

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Google Jul 12, 2021

Great customer service, we loved it there, everyone was super nice and helpful. Will definitely recommend!

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Google Jul 10, 2021

This is long overdue but I have nothing but great things to say about Santa Margarita Toyota! I can literally say I went to every Toyota dealership I was able to get to in my area and it was a horrible experience at each one until I traveled out to SM. Every other dealership was sale driven and had no consideration for me as a person. SMT goes above and beyond to take care of their customers. The sales rep I had was Mahan, he’s AMAZING! It was my first time buying a car so needless to say I ...

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Google Jul 9, 2021

I was a Sales Training Manager for thé 12th largest company in the U.S. I’ve also been a salesperson, a regional manager, District Manager, and everything in between. So I’ve seen a lot of salespeople. Today I had the pleasure of working with Mahan Bani at Santa Margarita Toyota. He’s a rare salesman, who listens carefully before saying anything. He never talked more than he listened. He was confident, never cocky, and always charming. It was a pleasure buying a car at this dealership due to Mahan. Thank you, pierre laband

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Google Jul 9, 2021

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Google Jul 7, 2021

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Google Jul 6, 2021

Had a great experience at rancho santa margarita toyota. Luis was very helpful and direct, which is unlike other dealerships I went to. No haggling and no pressure. 💯 customer service, 10/10 would recommend. My only complaint is that the ribbon is not included with the vehicle. 😔

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Google Jul 5, 2021

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Google Jul 4, 2021

If you're on the ropes on weather you should visit SM Toyota, well let me tell you just do it. Don't think twice and visit this dealership. Ask for Halston, Rob, or the big boss "Ephraim". They will make sure one of their team members answer all your questions, and get you the best possible deal. This is the second Camry of bought from them, and both times it was a real pleasure. None of that back and forth, let me talk to my manager nonsense. Even the paperwork portion was a breeze, they explained everything ...

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Google Jul 4, 2021

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Google Jul 3, 2021

These guys were great. Polite, fast, upfront and friendly (Sanders was my sales person, but everyone I dealt with was a pleasure.) I really appreciated the no haggle process and would highly recommend everyone check them out if you’re in the market for a Toyota.

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Google Jul 3, 2021

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Google Jul 2, 2021

I am short of words in expressing my gratitude for Toyota of Rancho Santa Margarita. From the start, Teclo made sure to feel us welcomed but at the same time gave us the space to make sure we didn’t feel overwhelmed (you don’t get this everywhere). With this, I felt less like a customer and more like a friend. As a first time buyer, it was easy to feel overwhelmed but I was so thankful to have Otto look out for me in every way possible. I left with the ultimate satisfaction of a new time buyer and ...

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Google Jul 2, 2021

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Google Jul 2, 2021

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Google Jun 30, 2021

Very helpful and hospitable.

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Google Jun 30, 2021

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Google Jun 29, 2021

If you want GREAT SERVICE & a snazzy new Toyota ride (and why wouldn’t you)… visit RSM Toyota and ask for Nick! The sales & service experience here is BETTER thanks 5 STARS!

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Google Jun 28, 2021

Shout out to Todd Devine for an outstanding job on our cars, and so with the other employees at Santa Margarita Toyota. Very professional and friendly service. See you next time!

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Google Jun 28, 2021

The service department is great.

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Google Jun 27, 2021

Well satisfied/happy customer with their Excellent service!!! Best car dealership in southern ca!!!

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Google Jun 26, 2021

I cannot say enough great things about this dealer and the people working there. I brought my girlfriend and my parents on separate occasions to purchase a Corolla Hatchback and a RAV4 and now I came to purchase my own Tacoma. I have always dealt with Alex Bricker, and have had the easiest time purchasing vehicles from him. He Is not pushy AT ALL and is very understanding that the process of purchasing a vehicle is very stressful. Daniel the finance manager we dealt with is also great! Also easy to work with and will not push things on to ...

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Google Jun 26, 2021

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Google Jun 24, 2021

Luis and the team did a fantastic job helping us choose the right vehicle for our family. Outstanding service and follow up!

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Google Jun 24, 2021

Just picked up a car for one of my divers at Santa Margarita. Rob and the crew were amazing. They made the transaction simple and easy to understand. Most was done on line and we were in and out in about 20 minutes. This is how a car deal should be done. Keep it up guys, you are a game changer.

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Google Jun 22, 2021

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Google Jun 22, 2021

Good day, I would like to say how pleased I was with the service at the Santa Margarita Toyota. Specifically, Greg Crigger as the salesman. He was knowledgeable and really went the extra mile to get me the best deal. I meet Greg at another dealership and followed him here to this one. That should tell you a lot!!!! Second, I’d like to recognize Otto Jimenez for his honesty and guidance. Third, Aaron the manager was a breath of fresh air. Overall….this dealership is not like the other ones, and I would highly recommend them and especially those ...

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Google Jun 22, 2021

Excellent customer service. Very friendly and professional. I felt like I was treated more as a friend than a customer. I highly recommend SM Toyota. Especially Greg Crigger, Saunders Woodall and Richard Anderson!

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Google Jun 17, 2021

Fast, professional, friendly. They will go out of their way to assist you.

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Google Jun 17, 2021

Recently leased a new 2021 4Runner TRD Off Road Premium at Santa Margarita Toyota and their whole team was amazing to work with! Alex Lustig answered my zillions of questions and was very patient as I contemplated what I wanted to do. The vehicle wasn't exactly what I wanted but after adding some after-market accessories (which SMT is helping with), it will be perfect! They are a one-price store, so no haggling, just a fair price. Markup on this ORP was around $3k which was significantly more competitive than some other dealers in the market (one wanted $10k markup for ...

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Google Jun 17, 2021

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Google Jun 16, 2021

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Google Jun 15, 2021

I was completely satisfied with my car buying experience today. A sales representative named James (Jim) handled my paperwork, and I have to say he did an awesome job. Let me mention Otto as well he's in finance he does a thorough job explaining the different warranties that Toyota has to offer. I will definitely recommend others to this dealership.

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Google Jun 15, 2021

I was impressed with the whole process of my recent purchase of a new Tundra through Santa Margarita Toyota. With the professional assistance of Karen B., I was able to order the model and options through the manufacturer. Karen was straight forward and competent in making it happen. She kept me informed throughout the process and promptly answered all of my questions. I felt like this dealership knows how to treat customers. No hype, no pressure, just straight forward service. I would highly recommend Santa Margarita Toyota for purchasing a vehicle.

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Google Jun 14, 2021

I was looking for a particular 4Runner, but because of the high demand and shortage of 4Runners, I could not find anyone that had one on their lot. I literally emailed all Southern California dealerships requesting to be put on list to be called when and if anyone received a 4Runner. Most dealers tried to pull a fast one, had me drive to their dealership and give me empty promises. Except Santa Margarita Toyota! Look no further: SANTA MARGARITA TOYOTA IS THE PLACE TO GO! I was fortunate to have had a GREAT SALES PERSON that received my email and ...

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Google Jun 13, 2021

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Google Jun 12, 2021

Reza Tafazoli is always giving a best service in a reasonable amount of time. Thanks bro

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Google Jun 11, 2021

Very nice staff. A bit expensive but thorough

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Google Jun 7, 2021

The people we dealt with were friendly, sincere and seemed to be interested in our overall experience. Didn't feel like they were just trying sell us a car. Didn't feel the "twist" that you feel at most other places. Most pleasant car buying experience I've had.

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Google Jun 3, 2021

Very happy and satisfied with the help we got from Otto Jimenez (Finance Manager).He was kowledgeable,honest and guided us throughout the whole process. Alex Bricker was welcoming and efficient product specialist. Overall, service was excellent. Santa Margarita Toyota is highly recommended for anyone looking for new or used car.😊

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Google Jun 3, 2021

I want to thank Rancho Santa Margarita Toyota for there amazing service. I went in and right away was helped by Teclo Minor. He was so incredibly helpful he explained everything so in depth about the car I was interested in. German Urvina was also amongst the people that help me choose and test drive my band new 2021 Toyota Camry. Also want to give a special thanks to Otto Jimenez the finance manager that made it possible to walk out with my car. He was super nice and his customer service was on point! He explain everything my mother and ...

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Google Jun 2, 2021

I find the service staff really friendly here. My last interaction was with Tim and he was really nice. and I would recommend doing the maintenance service at the dealership.

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Google Jun 1, 2021

Super easy and friendly. Rob was great with all of the info I needed to make my decision easy. very enjoyable experience.

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DealerRater Jun 1, 2021

Excellent service after rats destroyed the wiring harness in our 2018 CHR. A loan car was provided. The repair took less time than was estimated. Alan Modessa was the best! He made a difficult situation go smoothly giving us the confidence we were in good hands. Thank you Santa Margarita Toyota. James Morehouse Trabuco Canyon

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Google May 31, 2021

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Google May 30, 2021

Happy time

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Google May 29, 2021

I've bought Toyota since I was in my late 20's and I am now in my sixties. Alex Lustig at Santa Margarita Toyota was amazing! Alex Lustig was friendly, kind, efficient, extremely knowledgeable on all products, and on top of everything from beginning to end! Best experience EVER buying my Toyota Highlander!!! He even gave me a red bow and a red carpet experience! Deal with Alex Lustig - he IS your man to work with! Santa Margarita Toyota has their act together and will not let you down! Best dealership in Orange County! I have dealt with them ...

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Google May 28, 2021

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Google May 27, 2021

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Google May 26, 2021

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Google May 26, 2021

Great customer service, easy process. Great experience

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Google May 24, 2021

friendly staff in sales and service. Fast efficient.

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DealerRater Apr 10, 2021

Great experience. Went just shopping but ended up upgrading my vehicle. The staff helped me find what I needed and made the process very easy.

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DealerRater Dec 4, 2020

Today I had first service my new car .The employees are very friendly and do their job quickly. coffee is also very tasty . I will recommend this place to my friends

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DealerRater Dec 1, 2020

Fantastic experience once again at this dealership. The staff are helpful, knowledgeable, friendly and honest. Nick worked with us (and John and Robin) and made the experience easy and fun and really went the extra mile for us. Nick's knowledge about the car and the company was impressive. Richard in finance was thorough, kind, and made the process easy. This is our 3rd purchase at SM Toyota and we will always go there first. So excited about our Highlander. Thanks again everyone!

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DealerRater Nov 24, 2020

Absolutely one of the best dealership experiences I have ever had. I came expecting the same bargaining and sales tactics that I would get at any other dealership, but I was pleasantly surprised: no drama, no pressure, and fair pricing from the get-go. The sales representative I worked with (Sanders Woodall) was outstanding, and never pressured me into anything. He was completely honest and transparent with pricing, and made the entire experience worthwhile. The sales manager (Robin Edmond) was outstanding as well, and both he and Sanders treated me like family. The only reason I knocked one star off was ...

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DealerRater Nov 18, 2020

I have taken my car here every 15,000 miles for service I am very pleased with the timing and the work done thank you Santa Margarita Toyota

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